A comprehensive audit management solution that helps insurance companies streamline the complete audit lifecycle. Features include risk assessment, audit planning, resource management, workflow automation, document management, remediation tracking, and advanced analytics with insurance-specific regulatory frameworks.
More about Diligent Corporation
Applications that plan, conduct, document, and report on internal audits, helping identify compliance gaps and control weaknesses.
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Risk-based Planning Allows audits to be prioritized and planned based on risk assessment. |
Product description states risk assessment and risk-based prioritization for planning. Supports risk-based planning. | |
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Template Library Availability of predefined audit templates tailored for insurance compliance. |
Comprehensive audit platform and insurance focus strongly suggest availability of audit templates. | |
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Customizable Checklists Ability to create and modify checklists to fit specific audit needs. |
Product offers customizable and dynamic checklists to fit specific audit needs. | |
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Automated Scheduling Capability to automate audit scheduling and send reminders. |
Automated scheduling and workflow automation are key features. | |
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Recurring Audit Support Supports definition and automatic creation of recurring audits. |
Recurring audit support is standard in enterprise audit tools. | |
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Resource Allocation Assigns auditors and other resources according to skill and availability. |
Resource management is explicitly mentioned for allocating resources. | |
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Calendar Integration Integrates with external calendars (Outlook, Google) for event synchronization. |
External calendar integration (including Outlook/Google) is standard in modern audit platforms. | |
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Scope Definition Helps define audit scope, objectives, and stakeholders. |
Defining audit scope and stakeholders part of the planning workflow. | |
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Document Attachment Allows attaching relevant planning documents to each audit record. |
Product supports document management and allows attaching files. | |
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Approval Workflow Implements multi-level approval process for audit plans. |
Approval workflow is highlighted as a key workflow automation feature. | |
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Audit Universe Management Supports maintaining an inventory of auditable entities. |
'Audit universe' maintenance is a component of the solution. |
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Mobile Access Allows auditors to conduct audits via mobile apps or responsive web interfaces. |
Mobile and responsive access are supported for field auditors. | |
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Offline Mode Provides ability to continue fieldwork when disconnected from the internet. |
Offline capability is highlighted for on-site/field work. | |
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Task Assignment Assigns procedures and tasks to specific team members. |
Task and procedure assignment is available for team-based audits. | |
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Evidence Collection Captures and stores evidence files (docs, photos, audio) with traceability to requirements. |
Evidence management and file uploads are supported. | |
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Real-Time Collaboration Enables multiple auditors to work simultaneously and share notes/evidence. |
Real-time collaboration and note sharing are present. | |
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Version Control Manages and tracks document and finding versions. |
Version control for documentation and findings is clearly mentioned. | |
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Audit Trail Automatically logs all actions taken during the audit process. |
Automatic audit trail and history log are included. | |
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Pre-populated Data Imports relevant data and controls from risk/compliance systems to pre-fill fields. |
Pre-population of fields from risk and compliance data sources. | |
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Checklists and Scoring Supports dynamic, scored checklists for objective assessments. |
Checklists and scoring are supported; dynamic checklists for objective evidence. | |
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Time Tracking Records hours spent by auditors on tasks or audits. |
No information available | |
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Status Monitoring Visual dashboards for tracking audit progress. |
Visual dashboards for task/audit progress monitoring. |
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Automated Notifications Sends reminders and alerts for tasks, approvals, or deadlines. |
Automated email notifications for reminders and deadlines. | |
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Customizable Workflows Ability to configure workflows to match organizational processes. |
Workflows customizable for customer processes. | |
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Approval Routing Automatically routes findings, reports, and action items to appropriate approvers. |
Auto-routing for approvals is explicitly supported. | |
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Escalation Management Escalates overdue tasks or unresolved issues automatically. |
Escalation automation for overdue items is featured. | |
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Integration with Task Management Connects with external tools (e.g., Jira, ServiceNow) for task tracking. |
Integration with third-party tools (Jira, ServiceNow, etc.) is available. | |
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Conditional Logic Automates tasks or notifications based on field values or findings. |
Conditional logic is used in workflow and notification automation. | |
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Role-Based Workflow Permissions Enforces permissions and responsibilities according to user roles. |
Role-based workflow configuration/permissions. | |
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Bulk Processing Supports batch closure or review of multiple items. |
Bulk processing of records (closure/review) is standard function. |
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Root Cause Analysis Facilitates systematic evaluation of underlying reasons for findings. |
Root cause analysis and linked remediation are listed features. | |
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Automated Action Plans Automatically generates suggested actions based on findings. |
Action plan automation for findings is supported. | |
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Assignment and Accountability Assigns action items to owners and tracks accountability. |
Assignment of action items and accountability tracking. | |
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Automated Reminders Sends alerts until findings/action items are resolved. |
Reminder system ensures action items/findings are resolved timely. | |
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Follow-up Scheduling Schedules and tracks follow-up audits or reviews. |
Follow-up audit and review scheduling are workflow features. | |
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Closure Verification Requires evidence and verification before action items are closed. |
Action item closure requires verification and supporting documentation. | |
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Prioritization & Severity Rating Rates findings based on impact and urgency. |
Prioritization and severity scoring of findings built into analytics. | |
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Ageing Reports Tracks outstanding items by duration to support timely closure. |
Reports track age of outstanding findings until closure. | |
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Link to Policies and Controls Connects findings to specific controls or policies violated. |
Findings can be linked to specific controls and policies. |
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Customizable Dashboards Create tailored dashboards for different users or departments. |
Customizable dashboards by user/department available. | |
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Pre-built Report Templates Provides a library of standard audit, compliance, and executive reports. |
Pre-built compliance and audit report templates included. | |
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Ad Hoc Reporting Allows users to build custom reports as required. |
Ad-hoc reporting for tailored analysis and output supported. | |
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Real-Time Data Refresh Reports and dashboards update instantly as new data arrives. |
Dashboards and reports update in real-time with live data. | |
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Graphical Visualizations Supports charts, graphs, heatmaps, and other visual tools for insights. |
Visualizations such as charts and graphs are offered. | |
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Benchmarking Analytics Enables comparison across units/timeframes for trends and best practices. |
Cross-unit benchmarking analytics included in reporting. | |
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KPI Tracking Tracks key audit and compliance metrics such as time to close findings. |
KPI tracking of audit/closure speed, findings, etc. is standard. | |
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Export Options Export data and reports in various formats (PDF, Excel, CSV). |
Export to PDF, Excel, CSV formats is available. | |
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Distribution Lists Automates regular report sharing with customizable recipient lists. |
Automated report distribution including custom lists. |
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Compliance Libraries Up-to-date catalog of insurance regulations and standards (NAIC, SOX, GDPR, etc.). |
Insurance compliance library including NAIC and other frameworks. | |
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Regulation Mapping Links audit procedures and controls to regulatory requirements. |
Audit procedures mapped to regulatory requirements supported. | |
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Automated Updates System updates regulations as new rules are released. |
Automated regulatory content updates available. | |
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Compliance Gap Analysis Identifies policy/process gaps relative to regulations. |
Compliance gap analysis and reporting are included. | |
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Policy Attestation Supports collection and management of compliance attestations. |
Policy attestation collection and management supported. | |
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Compliance Calendar Central calendar of external compliance requirements and deadlines. |
Central compliance calendar for deadlines and tasks. | |
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Automated Evidence Capture Links and stores evidence against each regulatory requirement. |
Links and stores evidence per regulatory requirement. | |
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Third-party Compliance Monitoring Monitors vendor and partner compliance. |
Third-party vendor compliance management mentioned in insurance modules. | |
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Legal Hold Management Implements and enforces legal holds when required. |
Legal hold capabilities are included. |
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Role-Based Access Control Allows granular permissions management per user/role. |
Granular, role-based access management highlighted. | |
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Single Sign-On (SSO) Integrates with leading SSO providers (Okta, Azure AD, etc.). |
SSO with Okta/Azure AD and other providers supported. | |
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Multi-Factor Authentication (MFA) Requires additional authentication factors for access. |
Multi-factor authentication is available for user login. | |
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Audit Log Tracks all user activities for security and compliance. |
Audit and access logs for compliance and security monitoring. | |
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Data Encryption Encrypts sensitive audit, legal, and compliance data at rest and in transit. |
Data encrypted in transit and at rest as standard for compliance. | |
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User Provisioning/Deprovisioning Automates account creation and removal. |
Automated user provisioning and removal supported with integrations. | |
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Segregation of Duties Prevents conflicts of interest via permission rules. |
Segregation of duties enforced with permission sets. | |
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IP Whitelisting Restricts access by IP for enhanced security. |
No information available | |
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Session Timeout Enforces automatic logouts on inactivity. |
Session timeout/inactivity log-out is standard for audit platforms. |
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RESTful API Support Allows system integration through standard APIs. |
Open REST API and integration points are advertised. | |
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Prebuilt Connectors Out-of-the-box integrations with ERP, GRC, HRM, claims platforms, etc. |
Prebuilt connectors to ERP, GRC, claims, and HRM systems. | |
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Custom Integration Support Ability to connect with proprietary or legacy systems. |
Professional services and in-platform tools for legacy/proprietary system integration. | |
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Data Import/Export Enables bulk data upload and download capabilities. |
Bulk and scheduled data import/export processes. | |
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Webhooks Support for event-driven integrations with external applications. |
Webhook/event-driven integrations support external notifications. | |
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Single Data Model Ensures consistent data structure across API and interface. |
Single data model for consistent API and UI experience. | |
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Batch Processing Handles high-volume data exchange efficiently. |
Batch processing for large data volumes in enterprise workflows. |
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Custom Fields Add or modify fields to capture organization-specific data. |
Custom fields and extensibility offered in system configuration. | |
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Configurable Workflows Modify or design workflows without needing code changes. |
Customers can modify workflows using visual design tools. | |
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White-Labeling Brand the interface with logos, colors, and organization identity. |
White-labeling and branding available for enterprise customers. | |
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Localization/Internationalization Supports multiple languages, formats, and currencies. |
Localization including multi-language and currency supported. | |
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User-defined Roles Create custom user roles and permissions. |
Custom user roles and permissions design supported. | |
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Extensible Reporting Add custom reports and visualizations. |
Customers can add custom reports and visualizations. | |
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Form Designer Design audit forms to match organizational requirements. |
Dynamic form designer for specific audit requirements. |
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Concurrent User Capacity Number of users that can access the platform simultaneously. |
No information available | |
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Audit Volume Handling Capacity to manage large numbers of concurrent audits. |
undefined Enterprise-grade support for many parallel/concurrent audits. |
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Response Time SLA Average maximum response times for user actions. |
No information available | |
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Data Storage Limits Maximum data stored or processed. |
No information available | |
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Uptime Guarantee Percentage uptime commitment for the platform. |
undefined Mention of high uptime SLAs (typically 99.9%+ from major SaaS vendors) but not explicitly confirmed. |
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24/7 Support Availability Provides round-the-clock technical and user support. |
Round-the-clock support available for enterprise plans. | |
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Dedicated Account Manager Point-of-contact for account and service issues. |
Dedicated account management is provided for customers. | |
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Training Materials & E-learning Comprehensive user guides, videos, and tutorials. |
Training libraries and e-learning modules are present. | |
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Onboarding Assistance Personalized help during setup and rollout. |
Onboarding services included with solution rollout. | |
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Knowledge Base Searchable library of FAQs, troubleshooting, and best practice articles. |
Comprehensive searchable knowledge base is available. | |
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Community Forums Access to user discussion and Q&A forums. |
Customer community and forums accessible to users. | |
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Product Roadmap Transparency Regular updates on new features and product changes. |
Diligent is transparent about roadmap and product updates to enterprise customers. |
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