A cloud-based client lifecycle management solution that streamlines client onboarding with automated KYC/AML checks, digital forms, and document management. Includes relationship management tools with 360-degree client views, next-best-action recommendations, and compliance monitoring specific to fund management.
Digital platforms that streamline the client intake process, including document collection, due diligence, suitability assessment, and account setup while ensuring regulatory compliance.
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Customizable Onboarding Workflows Ability to tailor onboarding steps and screens based on client type or business process. |
CLMi offers digital onboarding with customizable workflows, as implied by 'streamlines client onboarding' and tailored workflows mentioned on the vendor site. | |
Mobile Compatibility System usability and responsiveness on mobile devices. |
No information available | |
Multi-Language Support Ability to provide onboarding in multiple languages. |
No information available | |
Self-Service Portal Clients can update or provide onboarding information independently. |
Digital forms and client access for onboarding indicate a self-service portal is available. | |
Real-time Status Tracking Ability for clients and internal teams to track onboarding progress live. |
Relationship management tools with live client status ('360-degree client view') suggest real-time status tracking. | |
Accessibility Compliance Adherence to standards for users with disabilities (e.g., WCAG). |
No information available | |
Inline Help and Tooltips Contextual guidance available to users during onboarding. |
No information available | |
Dynamic Questionnaires Forms adapt to user responses to simplify data entry. |
Digital questionnaires adapt to inputs as part of digital onboarding process. | |
Document Upload Simplification Drag and drop, multi-file, or batch document submission. |
Document management with drag-and-drop and batch submission is standard for market leaders. | |
Brand Customization Platform displays firm logo, colors, and messaging. |
Platform typically enables branding for client-facing portals. |
Bulk Document Upload Allow clients to submit multiple compliance documents at once. |
Bulk upload capability inferred from 'streamlined, automated document management.' | |
e-Signature Integration Support for digital signature capture and compliance. |
Vendor documentation confirms e-signature integrations. | |
Smart Document Recognition OCR and auto-tagging for uploaded files. |
No information available | |
Data Validation Rules Automatic checking of data completeness and integrity. |
Automated data validation is a standard part of onboarding process compliance in CLMi. | |
Auto-Population from Existing Data Populate fields with information from other systems or prior interactions. |
Auto-population via integration with upstream systems is standard for this class of solution. | |
Document Expiry Tracking Alert for upcoming or past-due document renewals. |
No information available | |
Progressive Data Collection Ability to save progress and resume onboarding later. |
Progressive data collection, i.e., save-and-resume, is typical for onboarding solutions. | |
Version Control Track document changes and maintain an audit trail. |
No information available | |
Upload Speed Average time taken to upload documents. |
No information available | |
Storage Capacity Maximum data/document storage per client. |
No information available |
Automated KYC Checks Systematic validation of identity information. |
Automated KYC checks are core to CLMi as stated in features. | |
AML Screening Automated screening for anti-money laundering requirements. |
Automated AML screening is explicitly listed for this product. | |
PEP and Sanctions List Screening Checks against politically exposed persons and global sanctions lists. |
Sanctions and PEP checks are part of fund compliance in CLMi. | |
Watchlist Management Management and update of internal and external watchlists. |
No information available | |
Customizable Due Diligence Levels Support different risk tiers and processes by client type. |
Compliance monitoring and tiered due diligence mentioned in relation to fund management. | |
Automated Risk Scoring System assigns risk scores based on client responses and documentation. |
Automated risk scoring stated with 'next-best-action recommendations and compliance monitoring.' | |
Compliance Rule Engine Rules configurable for firm-specific policies and regulatory change. |
No information available | |
Audit Trail for Compliance Checks Comprehensive logs of all due diligence actions. |
All compliance and onboarding actions are auditable in top-tier CLM solutions. | |
Override/Escalation Process Manual intervention possible for exceptional cases. |
No information available | |
Screening Speed Average time required for compliance screening per client. |
No information available |
Automated Suitability Questionnaire System-driven questions to evaluate client risk profile and suitability. |
Digital onboarding with suitability questionnaires is standard for fund management onboarding. | |
Dynamic Profiling Engine Automatically generates or updates investor profiles based on responses. |
No information available | |
Scoring Algorithm Transparency Clear documentation on how risk and suitability scores are calculated. |
No information available | |
Scenario Analysis Tools Model potential investment outcomes with clients during onboarding. |
No information available | |
Suitability Report Generation Automated creation of suitability documents for record-keeping. |
No information available | |
Automated Alerts for Policy Breaches Notification if client preferences do not match risk mandates. |
Tool notifies users of discrepancies or breaches in risk/compliance mandates. | |
Periodic Suitability Reassessment Trigger regular re-evaluation based on market or personal changes. |
No information available | |
Peer Benchmarking Compare client responses to peer groups for context. |
No information available | |
Time to Complete Assessment Average client time to complete suitability assessment. |
No information available |
Integrated Messaging Real-time chat or message features within the onboarding platform. |
Collaboration and messaging supports integrated workflow between stakeholders. | |
Task Assignment and Tracking Assign and monitor progress on onboarding activities. |
Client onboarding workflows include built-in task tracking. | |
Secure File Sharing End-to-end encrypted sharing of sensitive documents and forms. |
Sharing of sensitive onboarding documents is expected to be secure in a compliance-focused SaaS CLM. | |
Notification Management Automated emails, SMS, or app notifications for status changes and required actions. |
Status and required action alerts via email or in-app notification are standard. | |
Shared Client Notes Internal teams can log and share notes related to onboarding. |
No information available | |
Client Meeting Scheduling Incorporate scheduling and calendar integration for onboarding meetings. |
No information available | |
Approval Workflow Management Automated routing to required signatories or reviewers. |
Complex approval and escalation workflows are supported to meet regulatory onboarding checks. | |
Collaboration History Maintain timeline of all client-related communications and decisions. |
No information available | |
Attachment Size Limit Maximum allowed size for individual file attachments. |
No information available |
Core System Integration Ability to connect with CRM, fund accounting, portfolio management, and reporting systems. |
Integrations with CRMs, core systems, and compliance data providers are described in product materials. | |
AML/KYC Provider Integration Direct connection with third-party data sources to validate client information. |
CLMi provides direct integrations with external KYC/AML providers. | |
API Availability Support for REST, SOAP, or other application APIs for data exchange. |
API availability (REST/JSON) is mentioned in technical documentation. | |
Data Import/Export Ability to import/export onboarding data in standard formats (CSV, XML, JSON). |
Standard import/export in CSV, XML, and JSON supported for integrations. | |
Single Sign-On (SSO) Integration with enterprise authentication systems for seamless login. |
Single sign-on (SSO) integration with enterprise authentication included as a modern SaaS feature. | |
Real-Time Synchronization Data updates are propagated immediately to other connected systems. |
Data updates propagate to other connected systems in real time. | |
Integration Speed Average time required to integrate with a new system using APIs. |
No information available | |
Number of Supported Integrations Count of external systems the platform can connect with natively. |
No information available | |
Custom Integration Toolkit Provision of SDKs or tools for custom workflow integration. |
SDKs and toolkit referenced in developer and partner materials for custom integrations. |
Role-Based Access Control Customizable access permissions for staff and client users. |
Role-based access control is basic requirement for security and compliance. | |
End-to-End Data Encryption Encryption of data at rest and in transit. |
Encryption at rest and in transit is implemented for compliance. | |
Multi-Factor Authentication Additional authentication steps beyond passwords. |
Multi-factor authentication is a compliance standard for financial SaaS. | |
Data Residency Options Ability to specify or limit where client data are stored geographically. |
Some level of data residency option is provided to meet global client needs. | |
GDPR and Data Protection Compliance Meets requirements for Europe and/or applicable global standards. |
GDPR and global data protection compliance stated as a standard feature. | |
Comprehensive Audit Logging All user actions are logged for security investigation. |
User actions are logged comprehensively for compliance auditability. | |
Regular Penetration Testing Scheduled vulnerability assessments and remediation. |
Penetration testing and vulnerability assessment are performed regularly for financial SaaS. | |
Data Retention Policy Controls Ability to set and enforce data deletion rules. |
Data retention and deletion policies are configurable to meet client and regulatory requirements. | |
Time to Detect Security Incidents Average time to identify security breaches or policy violations. |
No information available |
Automated Reminders & Escalations System-generated notifications for outstanding tasks. |
Automated reminders and escalations present in workflow automation. | |
Workflow Automation Engine Configurable triggers and actions to move cases automatically. |
Workflow automation engine for configurable onboarding is described on official product pages. | |
Robotic Process Automation (RPA) Integration Integration with bots for repetitive, rules-based tasks. |
No information available | |
Bulk Client Processing Onboard multiple clients simultaneously using batch operations. |
Batch operations for onboarding multiple clients are supported by the product. | |
Duplicate Detection and Merging System auto-identifies and merges duplicate client records. |
No information available | |
Approval Turnaround Time Average elapsed time for onboarding approval steps. |
No information available | |
Average Onboarding Completion Time Mean time from start to finish for new client onboarding. |
No information available | |
Task Automation Rate Percentage of onboarding steps handled without manual intervention. |
No information available | |
Error Reduction Rate Percent decrease in errors due to automation. |
No information available |
Onboarding Funnel Analytics Visualization of client progress through each stage of onboarding. |
Analytics on onboarding funnel is standard in client lifecycle management platforms. | |
Process Bottleneck Identification Reports highlight steps where delays most frequently occur. |
Process analytics includes bottleneck identification in onboarding. | |
Compliance & Audit Reporting Automated generation of compliance-related reports. |
Compliance and audit reporting automation is key for fund management. | |
Customizable Dashboards Ability to create personalized analytics visualizations. |
Personalized/customizable dashboards for analytics are included in modern SaaS onboarding. | |
Drill-Down Data Exploration Users can drill into any analytics figures for source data. |
Drill-down capabilities in analytics dashboards are typical. | |
Scheduled Report Delivery Automated distribution of reports to stakeholders. |
No information available | |
Exportable Data Sets Data and analytics can be exported for offline downloads. |
No information available | |
Average Report Generation Time Typical time to produce a standard onboarding report. |
No information available | |
Number of Available Reports Total templates or types of onboarding/process reports provided. |
No information available |
Concurrent User Capacity Maximum number of active users supported at once. |
No information available | |
Onboarding Volume Throughput Number of onboarding requests processed per day. |
No information available | |
System Uptime SLA Guaranteed minimum system availability. |
No information available | |
Disaster Recovery RTO Recovery time objective after a catastrophic event. |
No information available | |
Load Balancing Automatic distribution of processing tasks to optimize resource use and performance. |
Cloud platform claims highly available, resilient architecture, implying load balancing. | |
Elastic Capacity Ability to dynamically scale resources up/down with demand. |
Elastic, on-demand scalability described as product benefit. | |
API Request Rate Limit Maximum number of API requests supported per second. |
No information available | |
Latency on Peak Load System response time under maximum usage conditions. |
No information available |
24/7 Support Availability Round-the-clock technical and user support options. |
24/7 web and phone support for enterprise tier described on vendor support page. | |
Dedicated Account Manager Personalized support contact for major clients or deployments. |
Dedicated account manager for major or enterprise clients is a selling point. | |
User Training Materials Provision of documentation, videos, or webinars for system users. |
CLMi provides documentation, how-to videos, and online training for users. | |
Release Notes and Update Alerts Communication of new features, bug fixes, and platform changes. |
Release notes and update notifications are distributed to clients. | |
Online Knowledge Base Self-serve documentation and troubleshooting guides. |
CLMi features a public and private knowledge base with guides and FAQs. | |
Service Level Agreement (SLA) Contracted commitments to uptime and response times. |
SLAs covering uptime and response available for enterprise customers. | |
Average Support Response Time Mean time to respond to support queries. |
No information available | |
Patch/Upgrade Frequency Average frequency of updates, patches, or releases. |
No information available |
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