A comprehensive trading communications platform including turrets, voice recording, and compliance solutions. Features include touchscreen interfaces, open architecture for integration with trading applications, and compliance recording capabilities.
More about Etrali Trading Solutions (now Orange Business Services)
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
No information available | |
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Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
Turrets are described as having built-in speakers for hands-free communications. | |
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Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
Industry-standard turret feature; press materials reference rapid direct communication between users. | |
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Voice Recording Automatic recording of all calls for compliance and audit. |
Compliance recording explicitly stated as a feature. | |
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Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
No information available | |
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Private Wires Dedicated, always-on connections with select counterparties/brokers. |
No information available | |
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Conference Calling Ability to create instant conference calls with multiple parties. |
No information available | |
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Direct Line Appearance Programmable display for direct line status monitoring. |
Turret docs reference programmable displays and direct line monitoring. | |
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Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
'Open architecture' explicitly allows VoIP, and digital telephony is expected. | |
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Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
Call handling features include call pickup and forwarding. | |
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Dual Handset Support Support for two simultaneous handsets per turret. |
Dual handset operation is a standard and is shown on turret images. | |
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Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
No information available | |
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Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
Caller ID and presence display is standard and referenced in spec sheets. | |
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Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
Queue and line management are highlighted capabilities. | |
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Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
Hands-free operation is provided via integrated microphone/speaker system. |
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Programmable Keys Customizable buttons for tailored workflows and contact lists. |
No information available | |
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Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
Touch-screen interfaces are specifically mentioned as a key feature. | |
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Custom Labeling Ability to label lines and contacts according to user preference. |
Ability to label contacts and lines is mentioned in turret customization descriptions. | |
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Multi-language Support Interface available in several languages for global desks. |
Multi-language support is referenced in global product literature. | |
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Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
Favorites and quick access section can be configured for power users. | |
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Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
No information available | |
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Personal Directory Import Import and sync personal contact books automatically. |
Ability to import personal directories and sync is found in admin guides. | |
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Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
No information available | |
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Color Coding Features for color-coding contacts and lines to improve recognition. |
No information available | |
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Profile Portability User profiles can be exported, imported, and used on other turrets. |
No information available | |
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Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
No information available |
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Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
Integrates with existing dealer boards and voice platforms. | |
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CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
Open API and integration with external applications like CRM mentioned. | |
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Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
Bloomberg integration listed in partnership and feature documentation. | |
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Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
No information available | |
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API Access Supports developer APIs for custom integration with firm applications. |
API availability referenced as part of open architecture. | |
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Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
Integration with Microsoft Teams is referenced in partnership announcements. | |
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SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
Support for SIP trunking is supported via VoIP infrastructure. | |
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Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
Directory sync with enterprise systems such as LDAP is mentioned. | |
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Mobile Device Integration Allows call handling and notifications on mobile devices. |
Mobile app extensions and mobile device notifications mentioned. | |
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Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
No information available |
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Uptime Guarantee Service-level agreement for turret operational uptime. |
No information available | |
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Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
System architecture includes automatic failover for resilience. | |
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Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
Redundant power supplies mentioned in physical specifications. | |
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Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
Disaster recovery support is a requirement in finance and described in high-level literature. | |
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High Availability Architecture Distributed architecture for zero single points of failure. |
The solution is distributed for high availability; specifically described as zero single point of failure. | |
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Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
No information available | |
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Modular Expansion System supports adding new lines, speakers, or features without downtime. |
System is modular and expandable according to product literature. | |
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Scalable User Capacity Maximum number of concurrent users supported. |
No information available | |
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Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
Remote diagnostics and monitoring are provided for managed service clients. |
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Secure Call Encryption End-to-end encryption for protecting voice communications. |
Call encryption and secure communications called out in compliance documentation. | |
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Role-Based Access Control Restricts access and features by user role and business function. |
RBAC is provided for admin console and general user roles. | |
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Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
Audit trails and event logging are standard in regulated finance. | |
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Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
Automatic call archiving for compliance is explicitly offered and required for MiFID II support. | |
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GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
No information available | |
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Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
No information available | |
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Tamper-Proof Storage Ensures integrity of call recordings and logs. |
No information available | |
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User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
No information available | |
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Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
No information available |
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Call Setup Time Time taken from dialing to call connection. |
No information available | |
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Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
No information available | |
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Call Transfer Speed Time required to transfer a live call to a new participant. |
No information available | |
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Line Pickup Latency Response time when answering or activating a line. |
No information available | |
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Contact Search Time Average time to search and retrieve a contact. |
No information available |
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Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
Turret handsets are shown as adjustable in marketing images. | |
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Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
Screens are designed for trading floor environments with visibility under multiple light conditions. | |
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Compact Footprint Turret design minimizes desk space usage. |
Compact desk footprint is a design goal in turret competitve comparisons. | |
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Cable Management Integrated channeling for wires and connectors. |
Product brochures mention cable management features. | |
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Multiple Audio Ports Options for headsets and auxiliary devices. |
No information available | |
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Durable Build Quality High-wear components to withstand 24/7 operation. |
High durability for 24/7 operation is claimed repeatedly in product descriptions. | |
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Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
Emergency buttons for financial trading floors are a listed safety feature. |
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24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
24/7 helpdesk support is called out for mission-critical trading systems. | |
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Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
Remote diagnostics mentioned as part of managed services. | |
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Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
Automated updates described within the solution's managed service. | |
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Onsite Technical Support Availability of local field engineers when needed. |
Onsite technical support option is mentioned for critical clients. | |
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Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
No information available | |
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Self-service Portal Online system for raising tickets and tracking status. |
Customer self-service portal is referenced for ticketing and support. | |
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Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
Knowledge base and documentation portal available via Orange Business. |
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Call Volume Reports Tracks total calls and call types over chosen time periods. |
Extensive reporting, including call volumes, is a selling point. | |
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Usage Dashboard Real-time visual representation of turret activity. |
Real-time dashboards are part of the product for IT and traders. | |
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Historical Call Analysis Reports on call durations, participants, and timing trends. |
Historical call logging and analysis included in compliance modules. | |
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Export to CSV/Excel Ability to export call logs and analytics for further processing. |
Export to Excel/CSV is a listed feature for compliance and reporting. | |
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Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
Compliance analytics reports auto-generated for regulatory audit. | |
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Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
No information available |
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Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
Centralized admin management for the entire suite is highlighted. | |
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Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
No information available | |
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Remote Configuration Admins can modify settings and profiles from anywhere. |
Admins can change turret/user config remotely. | |
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Location Awareness System recognizes user location for enhanced security or configuration. |
No information available | |
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Multi-site Management Supports rollout and configuration of turrets across many offices. |
No information available | |
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Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
Different admin levels are referenced in system admin documentation. | |
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Bulk User Upload/Configuration Add or modify many users at once. |
Bulk user upload/sync is mentioned as part of initial deployment. |
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Energy Star Certification Product adheres to energy efficiency standards. |
No information available | |
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RoHS Compliance Restricts hazardous substances in hardware. |
No information available | |
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WEEE Directive Compliance Supports responsible recycling of electronic waste. |
No information available | |
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ISO 27001 Certification Information security management system certified. |
No information available | |
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UL/CE Marked Hardware Safety compliance marks for physical components. |
No information available |
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