A cloud-based trading turret solution that replaces traditional hardware with software. Features include ARD button sheets, presence indication, high-quality voice, instant connection to counterparties, and comprehensive analytics and compliance monitoring.
More about Cloud9 Technologies (now part of Pico)
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
No information available | |
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Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
Built-in speakers and software-based audio routing allow hands-free and multi-party listening as described in product documentation. | |
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Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
Intercom or 'break-in' features are standard to trading turrets, with C9 supporting rapid voice interruptions to other users. | |
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Voice Recording Automatic recording of all calls for compliance and audit. |
Automatic, always-on voice recording for compliance (e.g., MiFID II/Dodd-Frank) is a highlighted feature of C9 Trader. | |
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Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
No information available | |
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Private Wires Dedicated, always-on connections with select counterparties/brokers. |
No information available | |
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Conference Calling Ability to create instant conference calls with multiple parties. |
No information available | |
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Direct Line Appearance Programmable display for direct line status monitoring. |
Direct line status is shown on programmable button sheets. | |
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Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
The entire solution is software-based VoIP, compatible with digital/VoIP backends. | |
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Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
Features like call forwarding and group pickup are standard within software interface and admin console. | |
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Dual Handset Support Support for two simultaneous handsets per turret. |
No information available | |
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Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
No information available | |
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Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
Presence indicator and caller ID are promoted features on the website and demos. | |
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Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
Queuing, hold, multiple calls and call prioritization are explicitly available in software. | |
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Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
Supports hands-free operation via device audio or compatible headset. |
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Programmable Keys Customizable buttons for tailored workflows and contact lists. |
No information available | |
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Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
Modern touchscreen UI for rapid access—website features image of touch interface. | |
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Custom Labeling Ability to label lines and contacts according to user preference. |
Users can label lines and contacts with preferred descriptors. | |
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Multi-language Support Interface available in several languages for global desks. |
Multi-language support is offered for global trading desks. | |
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Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
Quick access/favorites panel is available for frequent contacts and features. | |
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Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
No information available | |
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Personal Directory Import Import and sync personal contact books automatically. |
No information available | |
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Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
Keyboard shortcuts/macros supported for rapid navigation and trading workflows. | |
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Color Coding Features for color-coding contacts and lines to improve recognition. |
Color coding of contacts and lines can be configured. | |
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Profile Portability User profiles can be exported, imported, and used on other turrets. |
No information available | |
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Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
Night/dark mode UI option is available in software settings. |
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Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
Integrates with existing dealer boards through cloud and API connectors. | |
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CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
C9 Trader API supports CRM integrations as noted in Pico documentation. | |
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Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
Bloomberg click-to-call and chat integration are standard and well-advertised. | |
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Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
No information available | |
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API Access Supports developer APIs for custom integration with firm applications. |
API access for custom integration is a supported feature. | |
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Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
Microsoft Teams integration is promotional content on C9 site. | |
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SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
No information available | |
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Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
Product offers enterprise directory sync (LDAP/AD). | |
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Mobile Device Integration Allows call handling and notifications on mobile devices. |
Mobile app available for handling calls and notifications. | |
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Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
Integration with surveillance and trade analytics platforms reported in solution brief. |
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Uptime Guarantee Service-level agreement for turret operational uptime. |
No information available | |
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Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
Active failover with geo-redundant cloud infrastructure. | |
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Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
No information available | |
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Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
Disaster recovery is managed via automated cloud backup workflows. | |
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High Availability Architecture Distributed architecture for zero single points of failure. |
Built on distributed/high-availability cloud architecture. | |
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Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
No information available | |
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Modular Expansion System supports adding new lines, speakers, or features without downtime. |
Software licenses and feature packs allow for modular expansion without downtime. | |
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Scalable User Capacity Maximum number of concurrent users supported. |
No information available | |
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Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
Continuous remote monitoring and health diagnostics. |
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Secure Call Encryption End-to-end encryption for protecting voice communications. |
Call encryption with end-to-end security as specified for regulated sectors. | |
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Role-Based Access Control Restricts access and features by user role and business function. |
Role-based user and admin controls promoted for compliance. | |
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Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
Comprehensive logs and audit trails are available for user and system actions. | |
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Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
Automated secure archiving as per MiFID II is a key selling point. | |
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GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
Explicit mention of GDPR and privacy regulations compliance on product site. | |
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Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
Legal hold and call flagging tools for compliance teams are offered. | |
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Tamper-Proof Storage Ensures integrity of call recordings and logs. |
Archiving on tamper-proof cloud storage for compliance and integrity. | |
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User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
User authentication using SSO/MFA supported by Pico/C9 platform. | |
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Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
Behavioral monitoring via advanced compliance and risk analytics. |
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Call Setup Time Time taken from dialing to call connection. |
No information available | |
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Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
No information available | |
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Call Transfer Speed Time required to transfer a live call to a new participant. |
No information available | |
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Line Pickup Latency Response time when answering or activating a line. |
No information available | |
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Contact Search Time Average time to search and retrieve a contact. |
No information available |
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Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
No information available | |
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Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
Modern software UI is adjustable for glare/contrast per documentation and user preferences. | |
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Compact Footprint Turret design minimizes desk space usage. |
Software-based turret eliminates the desktop hardware footprint. | |
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Cable Management Integrated channeling for wires and connectors. |
No information available | |
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Multiple Audio Ports Options for headsets and auxiliary devices. |
No information available | |
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Durable Build Quality High-wear components to withstand 24/7 operation. |
C9 Trader is designed for 24/7 trading floor reliability. | |
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Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
No information available |
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24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
24/7 support is available to C9 clients per Pico service level agreements. | |
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Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
Remote diagnostics is a core feature for managed trading environments. | |
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Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
Automated, cloud-based software updates with minimal downtime. | |
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Onsite Technical Support Availability of local field engineers when needed. |
No information available | |
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Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
No information available | |
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Self-service Portal Online system for raising tickets and tracking status. |
Web self-service portal (support.c9tec.com) is available for client requests. | |
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Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
Knowledge base and documentation are available online. |
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Call Volume Reports Tracks total calls and call types over chosen time periods. |
Detailed analytics, including call volumes, are visible in reporting dashboards. | |
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Usage Dashboard Real-time visual representation of turret activity. |
Calls and usage data are visualized in the live dashboard. | |
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Historical Call Analysis Reports on call durations, participants, and timing trends. |
Historical reporting is part of analytics platform. | |
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Export to CSV/Excel Ability to export call logs and analytics for further processing. |
CSV/Excel export of call/meta data is supported. | |
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Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
Compliance monitoring and related reports are built-in. | |
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Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
Customizable reporting (filters, templates) available to users and compliance teams. |
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Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
Centralized IT/admin management dashboard for configuration/monitoring. | |
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Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
Zero-touch provisioning of new users/desks through cloud deployment. | |
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Remote Configuration Admins can modify settings and profiles from anywhere. |
Remote configuration and admin via web interface. | |
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Location Awareness System recognizes user location for enhanced security or configuration. |
No information available | |
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Multi-site Management Supports rollout and configuration of turrets across many offices. |
No information available | |
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Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
Granular admin roles in the management portal. | |
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Bulk User Upload/Configuration Add or modify many users at once. |
Bulk user upload/configuration supported via web admin tools. |
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Energy Star Certification Product adheres to energy efficiency standards. |
No information available | |
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RoHS Compliance Restricts hazardous substances in hardware. |
Solution is RoHS-compliant as Pico hardware/devices follow RoHS directives. | |
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WEEE Directive Compliance Supports responsible recycling of electronic waste. |
Compliance documentation references WEEE support for electronic device disposal. | |
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ISO 27001 Certification Information security management system certified. |
No information available | |
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UL/CE Marked Hardware Safety compliance marks for physical components. |
Any shipped hardware for C9 turrets meets UL/CE marking requirements. |
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