A software-based trading turret solution that provides integrated voice communications. Features include touchscreen interface, call handling, intercom, hoot and holler capabilities, and recording integration for compliance.
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
No information available | |
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Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
Touchscreen models have built-in speaker and mic for hands-free listening and talk. | |
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Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
Intercom/Direct voice breakout to other turrets is advertised as a key feature. | |
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Voice Recording Automatic recording of all calls for compliance and audit. |
Integration with voice recording platforms for compliance is specified. | |
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Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
No information available | |
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Private Wires Dedicated, always-on connections with select counterparties/brokers. |
No information available | |
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Conference Calling Ability to create instant conference calls with multiple parties. |
No information available | |
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Direct Line Appearance Programmable display for direct line status monitoring. |
Direct line presence status is visible and programmable on touchscreen panels. | |
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Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
VoIP is the foundation—solution is software-based, VoIP natively supported. | |
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Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
Advanced call handling (forward, pickup, etc.) available (from product feature list). | |
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Dual Handset Support Support for two simultaneous handsets per turret. |
No information available | |
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Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
No information available | |
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Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
Caller ID and active presence displayed on screen (see web screenshots). | |
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Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
System includes queue/hold management for incoming lines (product literature). | |
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Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
Touchscreen/hands-free design; includes speaker and mic for hands-free calls. |
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Programmable Keys Customizable buttons for tailored workflows and contact lists. |
No information available | |
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Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
Modern touchscreen interface confirmed in product description. | |
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Custom Labeling Ability to label lines and contacts according to user preference. |
Custom line/contact labeling is possible; can personalize interface. | |
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Multi-language Support Interface available in several languages for global desks. |
Multi-language user interface supported for global users (see Speakerbus international brochures). | |
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Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
Favorites and quick access available via configurable on-screen panels. | |
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Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
No information available | |
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Personal Directory Import Import and sync personal contact books automatically. |
Directory/contact import described in third-party CRM/tool integrations. | |
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Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
No information available | |
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Color Coding Features for color-coding contacts and lines to improve recognition. |
No information available | |
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Profile Portability User profiles can be exported, imported, and used on other turrets. |
No information available | |
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Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
No information available |
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Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
Dealer board integration/interoperability promoted; integrates with legacy hardware. | |
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CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
CRM integration outlined (Microsoft Dynamics/Salesforce referenced). | |
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Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
No information available | |
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Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
No information available | |
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API Access Supports developer APIs for custom integration with firm applications. |
API available for integration/custom application support. | |
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Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
Microsoft Teams/Skype integration supported via Speakerbus iManager (see website). | |
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SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
SIP trunking natively supported as VoIP solution. | |
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Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
Directory sync and updates via LDAP/Active Directory supported. | |
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Mobile Device Integration Allows call handling and notifications on mobile devices. |
Mobile soft client available—call handling on mobile/tablet (Speakerbus mobile app). | |
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Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
Third-party analytics and compliance integrations are supported (listed as a feature). |
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Uptime Guarantee Service-level agreement for turret operational uptime. |
No information available | |
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Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
Failover and high-availability features called out in cloud/hybrid deployment options. | |
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Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
No information available | |
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Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
Disaster recovery plans and backup options referenced as standard. | |
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High Availability Architecture Distributed architecture for zero single points of failure. |
High-availability distributed architecture is a core design element (per documentation). | |
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Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
No information available | |
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Modular Expansion System supports adding new lines, speakers, or features without downtime. |
Modular expansion—users can add lines/channels via software without downtime. | |
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Scalable User Capacity Maximum number of concurrent users supported. |
No information available | |
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Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
Remote monitoring/health checks possible via management web portal. |
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Secure Call Encryption End-to-end encryption for protecting voice communications. |
Product documentation specifies end-to-end encryption for all calls. | |
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Role-Based Access Control Restricts access and features by user role and business function. |
Role-based permissions and group management available via admin portal. | |
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Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
Detailed call/event logging and audit functionality provided for compliance. | |
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Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
Call archiving meets requirements for MiFID II/Dodd-Frank (per Speakerbus compliance page). | |
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GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
Privacy law compliance features—GDPR/CCPA compliance tools mentioned in data sheets. | |
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Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
No information available | |
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Tamper-Proof Storage Ensures integrity of call recordings and logs. |
No information available | |
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User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
Single sign-on/MFA authentication offered (see admin/portal setup). | |
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Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
No information available |
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Call Setup Time Time taken from dialing to call connection. |
No information available | |
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Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
No information available | |
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Call Transfer Speed Time required to transfer a live call to a new participant. |
No information available | |
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Line Pickup Latency Response time when answering or activating a line. |
No information available | |
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Contact Search Time Average time to search and retrieve a contact. |
No information available |
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Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
No information available | |
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Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
No information available | |
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Compact Footprint Turret design minimizes desk space usage. |
Desk footprint is small and system is designed for minimal hardware (thin client/IP phone); emphasized as a software solution. | |
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Cable Management Integrated channeling for wires and connectors. |
No information available | |
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Multiple Audio Ports Options for headsets and auxiliary devices. |
No information available | |
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Durable Build Quality High-wear components to withstand 24/7 operation. |
Built for 24/7 operation in trading rooms (spec sheet: ruggedized for continuous use). | |
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Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
No information available |
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24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
24/7 support is available internationally (Vendor support page). | |
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Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
Remote diagnostics available as part of iManager suite. | |
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Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
Automated software updates are managed centrally by admin tools. | |
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Onsite Technical Support Availability of local field engineers when needed. |
Onsite (field engineering) support available (confirmed via support options page). | |
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Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
No information available | |
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Self-service Portal Online system for raising tickets and tracking status. |
Self-service support portal provided to clients. | |
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Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
Knowledge base and product documentation available online. |
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Call Volume Reports Tracks total calls and call types over chosen time periods. |
Call and volume reports part of analytics suite. | |
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Usage Dashboard Real-time visual representation of turret activity. |
Real-time usage dashboard part of management console. | |
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Historical Call Analysis Reports on call durations, participants, and timing trends. |
Export and trend analysis available as standard reporting. | |
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Export to CSV/Excel Ability to export call logs and analytics for further processing. |
Data export to CSV/Excel supported (see admin guides). | |
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Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
Automated compliance monitoring/reporting is a major selling point. | |
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Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
No information available |
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Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
Centralized admin/management console highlighted in admin guides. | |
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Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
Cloud/hybrid device setup is possible—zero-touch provisioning supported. | |
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Remote Configuration Admins can modify settings and profiles from anywhere. |
Remote configuration by admins is standard for iSeries. | |
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Location Awareness System recognizes user location for enhanced security or configuration. |
No information available | |
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Multi-site Management Supports rollout and configuration of turrets across many offices. |
No information available | |
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Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
No information available | |
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Bulk User Upload/Configuration Add or modify many users at once. |
Bulk user creation/configuration supported in admin UI. |
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Energy Star Certification Product adheres to energy efficiency standards. |
No information available | |
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RoHS Compliance Restricts hazardous substances in hardware. |
RoHS compliance listed in Speakerbus product safety literature. | |
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WEEE Directive Compliance Supports responsible recycling of electronic waste. |
No information available | |
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ISO 27001 Certification Information security management system certified. |
No information available | |
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UL/CE Marked Hardware Safety compliance marks for physical components. |
CE marking for Europe and UL for US hardware safety referenced in product datasheets. |
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