ThoughtSpot for Financial Services from ThoughtSpot

An AI-powered analytics platform with natural language search capabilities that allows banking professionals to analyze financial performance data with simple search queries. Features include automated insights, embedded analytics, and self-service visualization tools.

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Product analysis by function

Financial Performance Analytics for Analytics and Business Intelligence

Solutions for analyzing and reporting on the bank's financial performance across various dimensions.
More Financial Performance Analytics More Analytics and Business Intelligence ...

Data Integration
(7 Yes /7 Known /10 Possible features)

Financial Analytics & Metrics
(9 Yes /9 Known /10 Possible features)

Advanced Analytics and AI
(8 Yes /8 Known /8 Possible features)

Dashboards and Visualization
(9 Yes /9 Known /9 Possible features)

Audit, Compliance & Regulatory
(4 Yes /4 Known /7 Possible features)

User Management & Collaboration
(6 Yes /6 Known /7 Possible features)

Performance and Scalability
(2 Yes /3 Known /7 Possible features)

Security
(4 Yes /4 Known /5 Possible features)

Deployment & Integration
(6 Yes /6 Known /6 Possible features)

Support, Training & Documentation
(6 Yes /6 Known /6 Possible features)

Advanced Analytics and AI for Analytics and Business Intelligence

Cutting-edge analytical solutions leveraging machine learning, artificial intelligence, and predictive modeling.
More Advanced Analytics and AI More Analytics and Business Intelligence ...

Data Integration and Connectivity
(7 Yes /7 Known /10 Possible features)

AI/ML Modeling and Automation
(2 Yes /3 Known /11 Possible features)

Visualization and Dashboarding
(9 Yes /9 Known /10 Possible features)

Predictive and Prescriptive Analytics
(2 Yes /2 Known /10 Possible features)

Security and Compliance
(7 Yes /7 Known /10 Possible features)

User Experience and Usability
(6 Yes /6 Known /10 Possible features)

Collaboration and Workflow
(5 Yes /5 Known /10 Possible features)

Deployment and Scalability
(5 Yes /5 Known /10 Possible features)

Extensibility and Customization
(4 Yes /4 Known /10 Possible features)

Operational Performance and Monitoring
(5 Yes /5 Known /10 Possible features)

Support and Vendor Services
(6 Yes /7 Known /10 Possible features)

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Multi-source Data Connectivity Ability to connect to various data sources (e.g., core banking, CRM, ERP, external market data).		ThoughtSpot's documentation emphasizes multi-source data connectivity, including native connectors to popular databases, SaaS applications, and cloud data warehouses.
Real-time Data Ingestion Capability to ingest data as it is generated or updated, supporting up-to-the-minute analytics.		Product offers real-time data queries and analytics, supporting up-to-the-minute insights according to product literature.
Batch Data Processing Support Supports scheduled or on-demand data batch processing up to set intervals.		Batch processing is supported through scheduled data syncs and ETL integrations as described in their support resources.
Data Cleansing Tools Automated features for detecting, correcting, and standardizing raw banking data.		No information available
ETL (Extract, Transform, Load) Customization Allows custom ETL workflows to match bank’s business rules and requirements.		Described support for custom ETL workflows via integrations and third-party data pipeline tooling.
API Integrations Availability of APIs for direct data connections with third-party applications.		ThoughtSpot APIs are well-documented, enabling robust integration with third-party applications.
Data Mapping Flexibility Ability to map and reconcile fields from different systems to unified analytics data models.		Supports flexible data modeling and mapping between different sources for unified analytics.
Change Data Capture (CDC) Supports tracking and applying only changed data for efficiency.		No information available
Support for Unstructured Data Ability to process and analyze unstructured data (e.g., documents, emails).		Supports processing and searching of unstructured data through integration with document stores and cloud data lakes.
Historical Data Loading Speed The speed at which the system can load historical data for analysis.		No information available

Profit and Loss Reporting Produces automated and customizable P&L statements.		Custom P&L reporting can be created and automated in the platform, per case studies in financial services.
Balance Sheet Analysis Facilitates detailed review of assets, liabilities, and equity over time.		Balance sheet analytics and tracking are part of out-of-the-box financial analytics for banking use cases.
Net Interest Margin Analysis Calculates and monitors net interest margins for lending operations.		Net interest margin metrics are configurable for custom KPIs, as shown in ThoughtSpot solution briefs.
Loan Performance Tracking Analyses metrics such as loan origination, repayment, delinquencies, NPL ratios.		Loan performance dashboards and analytics are demonstrated in banking analytics templates.
Revenue Attribution Traces sources of revenue to business units, products, or geographies.		Enables attribution of revenue via customizable dashboards to business units/products/regions.
Expense Analysis by Category Breaks down and visualizes cost structures and operational expenses.		Expense analysis and operational breakdowns are supported as dashboard features.
Liquidity Analytics Monitors liquidity coverage, available funds, and cash flow projections.		Cash flow, liquidity coverage, and similar metrics are supported by banking KPI templates.
KPI Definition & Tracking Customizable calculation and monitoring of key performance indicators.		Users can define and monitor custom KPIs using ThoughtSpot’s search-based analytics model.
Scenario & What-if Analysis Allows users to model financial performance under hypothetical scenarios.		Scenario analysis and what-if modeling are supported with built-in tools for financial planning.
Forecast Accuracy Measures the accuracy of built-in financial and risk forecasts.		No information available

Predictive Analytics Uses statistical modeling to forecast future financial trends or risks.		Predictive analytics with AI-powered search and forecasting is a core proposition of ThoughtSpot.
Anomaly Detection Detects aberrant financial behavior that may require investigation (e.g., fraud, misstatements).		Supports anomaly detection and automated surfacing of unusual insights via SpotIQ AI engine.
Customer Segmentation Identifies customer cohorts based on behaviors, demographics, or profitability.		Customer segmentation supported through AI search and filter tools, as noted in solution descriptions.
Churn Prediction Predicts likelihood of customer attrition using historical data.		Churn prediction is cited as a use case for AI-driven analytics in ThoughtSpot’s banking marketing collateral.
Automated Insights Generation System generates plain-language summaries of key financial analytics findings.		The platform's SpotIQ AI engine surfaces automated, plain-language financial insights.
Model Explainability Provides transparency into machine learning model outputs.		Model explainability features are present, with transparency into the logic and drivers for AI-generated insights.
Self-service ML Model Building Empowers analysts to build, train, and deploy machine learning models without coding.		Self-service ML and analytics model building is stressed in ThoughtSpot’s natural language/low-code solution offering.
Time Series Forecasting Supports statistical or ML-based forecasting of financial time series.		Time series forecasting for financial and operational metrics is supported by built-in analytics.

Customizable Dashboards Users can tailor visualizations and dashboards to their specific needs.		Extensive dashboard customization is a hallmark feature of ThoughtSpot.
Drag-and-drop Visualization Builder Allows creation of visualizations without coding.		The platform provides a drag-and-drop visualization builder, per ThoughtSpot product pages.
Pre-built Templates for Banking KPIs Includes banking-specific dashboard layouts and widgets.		Pre-built dashboard templates for banking KPIs are included for financial services customers.
Mobile-optimized Dashboards Ensures dashboards are accessible and usable on smartphones and tablets.		Dashboards are optimized for use on mobile devices, as detailed on the product website.
Data Drill-down/Drill-through Ability to interactively explore underlying details of charts and tables.		Users can drill down into underlying data through the interactive analytics UI.
Scheduled Reporting Enables automatic distribution of reports/dashboards at set intervals.		Reports and dashboards can be scheduled for automatic distribution.
Real-time Visual Updates Dashboards refresh automatically as underlying data changes.		Visualizations automatically update in real time as data changes in connected sources.
Export to PDF/Excel/CSV Formats Ability to export dashboards and reports for offline analysis.		Export to PDF, Excel, and CSV formats is supported.
Embedded Analytics Allows analytics modules to be embedded into third-party applications (e.g., intranets).		Embedded analytics is a major product capability, per product website and case studies.

Regulatory Reporting Templates Provides built-in templates for common banking regulatory submissions (e.g., Basel, IFRS).		No information available
Audit Trail Support Tracks all data transformations, accesses, and changes for audit purposes.		No information available
Role-based Access Controls Enables granular permission management according to user roles and compliance needs.		Role-based access controls are part of the platform’s enterprise security offering.
Data Retention Policy Enforcement Automatically enforces bank-mandated data retention and deletion rules.		No information available
Secure Data Masking Sensitive data can be masked for privacy and access control.		Sensitive data can be masked to restrict visibility depending on user roles, per security docs.
Change Logging Logs all alterations to reports, analytics, and underlying data.		Platform maintains audit logs for changes in analytics and reporting.
GDPR and Data Privacy Support Features to ensure compliance with data privacy regulations.		ThoughtSpot includes GDPR and general data privacy features for compliance.

Multi-user Access Allows multiple users to simultaneously access and work on analytics.		Multi-user access is supported and emphasized for collaborative analytics.
Permission Granularity Degree to which access can be controlled at the dashboard, report, or data level.		No information available
Shared Workspace Collaborative environments for analytics project teams.		Shared workspaces for collaboration are present in team-based analytics workflows.
In-application Comments and Discussion Ability to annotate reports or dashboards for collaborative review.		Users can comment and discuss within the analytics interface on shared dashboards.
Task Assignments and Notifications Feature for assigning analytical review or approvals to specific users.		Task assignment and notification workflows are available for review/approval cycles.
User Management APIs APIs to integrate or synchronize user access with other bank systems (e.g., Active Directory).		User management APIs, including SAML/Active Directory integration, are provided.
Single Sign-On (SSO) Support Integrates with corporate authentication systems for streamlined access.		Single sign-on (SSO) is supported for integration with enterprise identity providers.

Concurrent User Support Maximum number of users supported simultaneously without performance degradation.		No information available
Data Processing Throughput Amount of data the system can process in a given time.		No information available
Query Response Time Average time for analytics queries to return results.		No information available
Uptime/Availability Percentage of time the system operates and is accessible.	Noted 99.9% uptime SLA for cloud deployments in customer documentation.
Elastic Scalability Can scale compute and storage up/down dynamically based on load.		Platform is cloud-native and described as elastically scalable in product documentation.
Distributed Processing Supports parallel, distributed computation for large data workloads.		Supports distributed, parallel analytics through architecture based on cloud scale-out.
Data Storage Capacity Maximum amount of analytical data the system can store.		No information available

End-to-end Encryption Uses encryption while data is stored and in transit.		Data is encrypted end-to-end, per security documentation.
Multi-factor Authentication (MFA) Supports two-step verification and other MFA protocols.		Multi-factor authentication is supported in enterprise deployments.
Activity Monitoring & Alerts Logs user activities and sends alerts on potentially suspicious actions.		ThoughtSpot logs user activities and provides configurable alerts for suspicious actions.
Penetration Testing Certifications Product regularly undergoes penetration testing, with results available.		No information available
Compliance Certifications Holds certifications such as SOC 2, PCI DSS relevant to banking operations.		The product is SOC 2 Type 2 certified, as noted in security & compliance documentation.

Deployment Options (Cloud/On-Premises/Hybrid) Can be deployed as per organizational policy or regulatory requirements.		Supports cloud, on-prem, and hybrid deployment models for regulatory flexibility.
Integration with Existing BI Tools Supports interoperability with established business intelligence platforms.		Offers connectors or integration options for interoperability with existing BI tools.
Custom Connectors Supplies or supports development of connectors to legacy or niche banking systems.		Supports development of custom connectors for legacy or specialized systems.
Open API Support Provides APIs for programmatic access to functions and analytics.		Provides Open API access for programmatic use and integration.
Containerization Support Compatible with Docker/Kubernetes-style deployments for portability.		Containerization support for Docker/Kubernetes is documented for cloud/on-prem portability.
Automated Upgrade Mechanisms Allows seamless updates with minimal user disruption.		Seamless upgrade options are available with cloud or managed service deployments.

24/7 Customer Support Availability Around-the-clock technical assistance for banks.		24/7 support available for enterprise customers, as listed in service plans.
Dedicated Account Manager Appoints a dedicated representative for large or strategic clients.		Dedicated account managers are provided to strategic customers per support documentation.
Comprehensive User Documentation Rich, regularly updated manuals and knowledge bases.		ThoughtSpot offers comprehensive, regularly updated documentation and help resources.
Online Training Modules On-demand video or interactive training for bank staff.		On-demand online training modules are part of the customer enablement offering.
User Community Forum Active user community/support forum for product knowledge sharing.		User community forums are available for knowledge sharing and peer support.
Custom Training Workshops Tailored, live training sessions delivered by vendor experts.		Custom, expert-led training workshops are available on request for enterprise clients.

Multi-source Data Integration Ability to connect to and aggregate data from multiple sources (core banking, ERP, CRM, cloud, third-party APIs).		ThoughtSpot connects to multiple data sources such as core banking, cloud data warehouses, and third-party APIs as indicated on its website and product documentation.
Real-time Data Sync Capability to synchronize data in real time, enabling access to up-to-date information.		Marketing materials and technical documentation highlight ThoughtSpot's real-time data sync capabilities for up-to-date analytics.
Batch Data Processing Support for scheduled data imports/exports to handle large volumes.		ThoughtSpot supports scheduled batch data ingestions from data warehouses and cloud sources.
Data Lake Compatibility Ability to ingest and work with data stored in data lakes.		Documentation and support forums reference support for cloud data lakes (e.g., S3, Snowflake).
ETL (Extract, Transform, Load) Tools Built-in tools for extracting, transforming, and loading data.		No information available
API Connectivity Availability of robust APIs for integration with external applications and services.		Robust API and integration framework available for third-party application connectivity per developer guides.
Data Format Support Support for multiple data file formats (CSV, JSON, XML, Parquet, etc.).		Supports a variety of data file formats such as CSV, JSON, and Excel as described in the integration FAQ.
Data Quality Controls Tools for data cleansing, validation, and deduplication.		Data quality and cleansing tools are part of the platform's ingestion and transformation pipeline.
Scalability Maximum volume of data supported in gigabytes or terabytes.		No information available
Data Refresh Frequency Minimum time interval for refreshing integrated data.		No information available

Automated Machine Learning (AutoML) Tools for automatically building, training, and tuning machine learning models.		No information available
Model Deployment Support for deploying ML models into production environments for real-time or batch inference.		No information available
Prebuilt AI Models Availability of prebuilt models for common banking use-cases (fraud detection, credit scoring, churn prediction).		Not as far as we are aware.* ThoughtSpot does not generally provide prebuilt banking ML models, but supports ML and AI-driven analytics and can integrate with external solutions.
Custom Model Development Ability to create and train custom AI/ML models using the platform.		No information available
Natural Language Processing (NLP) Support for processing and analyzing textual data using AI.		Offers NLP/AI-powered search for textual and unstructured data queries.
Image and Document Classification AI-enabled tools for extracting information from images and documents.		No information available
Model Training Speed Time taken to train a model on a standard dataset.		No information available
Model Accuracy Metrics Measurement of model's performance (AUC, F1, accuracy) on test data.		No information available
Model Monitoring Continuous monitoring of deployed model performance and drift.		No information available
Automated Model Retraining Built-in support for retraining models as new data arrives.		No information available
Explainable AI (XAI) Tools to interpret and explain AI-driven decisions to users.		Platform touts explainability and user-friendly explanations for analytic results via guided AI insights.

Customizable Dashboards Ability for users to build and customize their own dashboards.		Self-service, drag-and-drop customization, and dashboard personalization are core ThoughtSpot features.
Real-time Visualization Updates Dashboards automatically update as data changes.		ThoughtSpot dashboards update in real-time as data changes, per product demos.
Multiple Chart Types Supports a variety of visualizations (bar, line, area, pie, heatmaps, etc.).		Supports wide range of visualization types including tables, graphs, trends, heatmaps, etc., validated via UI screenshots and documentation.
Drill-down Analytics Ability to drill down from summary overviews to granular data points.		Users can drill down from high-level KPIs to record level via search-based exploration.
Automated Report Generation Generates scheduled or on-demand reports from dashboards.		Automated and scheduled report generation is supported; see knowledge base articles.
Sharing and Collaboration Tools to enable sharing dashboards with internal/external users and annotation/commenting.		Collaboration tools for sharing dashboards and reports, with annotation, are well documented.
Mobile Friendly Visualization Dashboards and reports accessible and optimized for mobile devices.		Mobile-optimized dashboard viewing and analytics confirmed by official mobile app listings.
Visualization Latency Average time taken to render a dashboard after data change.		No information available
Export Options Ability to export charts and dashboards in various formats (PDF, Excel, Image).		Export to Excel, PDF, and image options are supported as per product documentation.
Data Storytelling Ability to create data stories with narrative text, visualizations, and interactivity.		Storytelling supported through liveboards and interactive narratives.

Predictive Modeling Support for statistical and machine learning models forecasting future outcomes.		Predictive modeling features are available when integrated with external AI/ML platforms; native capabilities focus on search-driven analysis.
What-if Analysis Enables users to test hypothetical scenarios and estimate their impact.		No information available
Optimization/Recommender Engine Prescriptive analytics functionality offering optimal recommendations (e.g., product offers, asset allocation).		No information available
Scenario Planning Allows modeling of different scenarios to support business continuity and strategic planning.		No information available
Anomaly Detection Automatically detects unusual patterns or outliers, often with AI assistance.		No information available
Forecasting Accuracy Average percentage accuracy of predictive forecasting models.		No information available
Time-to-prediction Average time from data input to availability of model prediction.		No information available
Automated Alerting Sends alerts or notifications based on predictive or prescriptive analytics outcomes.		Automated alerts and notifications can be configured for KPI changes and insights.
Simulation Tools Built-in modules for simulating different business or market conditions.		No information available
Integration with Decision Support Systems Can connect and feed outputs directly into operational decision tools or workflows.		No information available

Role-based Access Control (RBAC) Ability to assign permissions based on user roles.		Role-based access control, down to row-level security, is a cited capability.
Data Encryption Encryption of data at rest and in transit per industry standards.		Data encryption at rest and in transit via cloud security best practices is documented.
Audit Trails Comprehensive logs tracking user and system activity for compliance and troubleshooting.		Audit logging for compliance and investigation is a published feature for regulated industries.
Single Sign-On (SSO) Supports authentication via SSO protocols (SAML, OAuth, etc.).		Single Sign-On support for SAML and OAuth is referenced in security and integration guides.
GDPR/CCPA Compliance Built-in features to meet data privacy laws (GDPR, CCPA, etc.).		GDPR/CCPA compliance and data privacy features are confirmed in legal and technical documentation.
Data Masking Ability to obscure sensitive data from unauthorized users.		No information available
User Activity Monitoring Monitor and alert on suspicious or unauthorized user activity.		No information available
Data Retention Policies Configurable data retention and deletion schedules.		Customizable data retention and purge schedules are available to meet compliance goals.
Multi-factor Authentication (MFA) Extra layer of login security using additional verification methods.		Multi-factor authentication is supported for enterprise deployments.
Penetration Testing Frequency How often security penetration tests are conducted.		No information available

Self-service Analytics Business users can independently create and modify analyses and reports.		ThoughtSpot offers robust self-service analytics capabilities, as advertised.
Intuitive Interface User-friendly and consistent UI/UX design for all user levels.		UI/UX is designed for business users; cited as a strength in product reviews.
Guided Analytics Guided experiences, tutorials, and tooltips to help users navigate analytics workflows.		In-product tutorials and guided analysis flows are part of the onboarding experience.
Accessibility Compliance Complies with accessibility standards (e.g., WCAG, ADA) for users with disabilities.		No information available
Search and Recommendation Engine Search for data, reports, and recommendations using natural language.		Natural language search boosted by recommendation engine aligns to this requirement.
Customization Level Degree of customization allowed for dashboards, reports, and visual elements.		No information available
Average User Onboarding Time Time required for a new user to learn and start using the platform productively.		No information available
Multi-language Support UI and documentation available in multiple languages.		No information available
Mobile App Availability Native mobile application for iOS and Android.		Official mobile application for iOS and Android available in app stores.
Personalized Dashboards Each user can personalize their dashboard to match preferences.		Dashboards and search preferences can be personalized per user.

Integrated Collaboration Tools In-platform chat, comments, and annotation features.		In-platform comments, shared boards, and lightweight chat provided in-app.
Version Control for Reports Track and revert to previous versions of reports and dashboards.		No information available
Workflow Automation Automate business processes, task assignments, and approvals within analytics.		No information available
Notification Center Centralized alerts and update notifications for analytics events.		Centralized notifications for updates and alerts described in product features.
Scheduled Report Distribution Automatically distribute scheduled reports to users or groups.		Automated scheduling and email distribution for reports is an available feature.
Third-party Collaboration Integrations Integration with external collaboration platforms (Slack, Teams, email, etc.).		Integrates with Microsoft Teams, Slack, and common email tools per vendor documentation.
Approval Workflows Route insights, reports, or analytics outputs for approval before dissemination.		No information available
Task Assignment Capabilities Assign data tasks or follow-ups directly from within the product.		No information available
External Stakeholder Sharing Can securely share analytics with users outside the organization.		External sharing is supported with secure, access-controlled links.
User Activity Tracking Track collaboration actions for audit and improvement purposes.		No information available

Cloud Deployment Option Platform can be deployed and managed in the public or private cloud.		ThoughtSpot Cloud is a SaaS platform deployable on public cloud environments.
On-premises Deployment Option Platform supports deployment on internal servers.		No information available
Hybrid Deployment Option Supports geographically distributed or hybrid cloud/on-premises setups.		No information available
Elastic Scalability Ability to automatically scale infrastructure and capacity up or down.		Elastic scalability and auto-scaling are advertised benefits for cloud deployments.
Load Handling Capacity Maximum concurrent users supported without performance degradation.		No information available
Multi-tenant Architecture Ability to securely support multiple organizations on the same platform.		ThoughtSpot supports multi-tenant SaaS architecture for enterprise customers.
Data Residency Control Admins can specify geographic or jurisdictional location for stored data.		Data residency options are documented, allowing choice of region for hosting data in the cloud.
Uptime / Availability SLA Percentage uptime or availability commitment in service level agreements.		No information available
Automated Disaster Recovery Built-in tools for backup, failover, and recovery.		Automated failover, backup, and recovery features are outlined in architectural whitepapers.
Deployment Time Average time needed to deploy the platform in a production environment.		No information available

Custom Plugin/Extension Framework Allows users or partners to develop and deploy custom extensions or connectors.		No information available
Open API Access Comprehensive, documented APIs for system integration and workflow automation.		Open APIs and comprehensive documentation are available for workflow and system integration.
Scripting/Programming Support Support for scripting or coding custom analytics (e.g., Python, R, SQL).		No information available
Custom Branding Ability to rebrand the analytics solution with the bank’s look and feel.		Custom branding and theming referenced in customization settings.
Custom Workflow Support Enable creation of tailored workflows for bank-specific processes.		No information available
Marketplace Ecosystem Access to a marketplace of prebuilt connectors, modules, and add-ons.		Marketplace for connectors and add-ons available from official ThoughtSpot and partners.
Embedded Analytics Analytics modules can be embedded into other bank applications or portals.		Embedding analytics into customer-facing portals or apps is a flagship offering.
Customization Documentation Quality Quality and comprehensiveness of developer guides for customization.		No information available
Custom Report Templates Ability to create and manage custom template reports.		No information available
Support for AI Model Import/Export Supports importing and exporting external AI/ML models.		No information available

System Performance Dashboards Centralized dashboards showing system health, availability, response times, etc.		System health and uptime dashboards provided to admins and IT teams.
Resource Utilization Metrics Track CPU, memory, and storage consumption of the analytics platform.		No information available
Latency Monitoring Measure and report on query, model, and visualization latency.		No information available
Error and Exception Logging Detailed logs and tools for tracking, diagnosing, and fixing platform errors.		Error and exception tracking available for administrative users.
Automated Scaling Automatically adjust resources based on usage metrics.		Automated scaling of backend resources to meet usage needs is a key capability.
Usage Analytics Insights and metrics on how users engage with features and content.		Usage analytics and user engagement metrics are part of the admin feature set.
Uptime Monitoring Automated tracking of system uptime.		Automated reporting and notifications for uptime monitoring is available.
Alerting on Thresholds Send alerts based on resource usage or operational thresholds.		No information available
Mean Time to Resolve (MTTR) Average time spent to resolve technical/platform incidents.		No information available
Maintenance Window Scheduling Ability to schedule and communicate planned maintenance events.		No information available

24/7 Support Availability Support is available at all times, worldwide.		24/7 live support and help desk are provided for enterprise plans.
Dedicated Account Manager A specific person is assigned to manage relationship and support.		Not as far as we are aware.* Generally, ThoughtSpot provides a support team but does not always assign named account managers by default.
Onboarding and Training Programs Comprehensive training materials and onboarding for new users.		Comprehensive onboarding and training resources for new users, including videos and documentation.
User Community and Forums Access to online community and self-service peer support.		Active user community and peer forums available at ThoughtSpot community portal.
Professional Services Availability of expert services for implementation, customization, and data migration.		Professional services for customization and deployment available through ThoughtSpot and its partners.
Knowledge Base Quality The comprehensiveness and up-to-dateness of platform documentation.		No information available
SLA Response Time Guaranteed initial response time for support requests.		No information available
Multi-channel Support Support available via phone, chat, email, and ticketing system.		Support available through web, email, and chat as detailed on the support portal.
Customer Success Resources Dedicated resources to ensure successful product adoption and value.		No information available
Feedback and Feature Request Mechanism Users can easily submit feedback and request new features.		Users can submit product feedback and feature requests via community and customer portal.

ThoughtSpot for Financial Services from ThoughtSpot

Product analysis by function

Financial Performance Analytics for Analytics and Business Intelligence

Data Integration (7 Yes /7 Known /10 Possible features)

Financial Analytics & Metrics (9 Yes /9 Known /10 Possible features)

Advanced Analytics and AI (8 Yes /8 Known /8 Possible features)

Dashboards and Visualization (9 Yes /9 Known /9 Possible features)

Audit, Compliance & Regulatory (4 Yes /4 Known /7 Possible features)

User Management & Collaboration (6 Yes /6 Known /7 Possible features)

Performance and Scalability (2 Yes /3 Known /7 Possible features)

Security (4 Yes /4 Known /5 Possible features)

Deployment & Integration (6 Yes /6 Known /6 Possible features)

Support, Training & Documentation (6 Yes /6 Known /6 Possible features)

Advanced Analytics and AI for Analytics and Business Intelligence

Data Integration and Connectivity (7 Yes /7 Known /10 Possible features)

AI/ML Modeling and Automation (2 Yes /3 Known /11 Possible features)

Visualization and Dashboarding (9 Yes /9 Known /10 Possible features)

Predictive and Prescriptive Analytics (2 Yes /2 Known /10 Possible features)

Security and Compliance (7 Yes /7 Known /10 Possible features)

User Experience and Usability (6 Yes /6 Known /10 Possible features)

Collaboration and Workflow (5 Yes /5 Known /10 Possible features)

Deployment and Scalability (5 Yes /5 Known /10 Possible features)

Extensibility and Customization (4 Yes /4 Known /10 Possible features)

Operational Performance and Monitoring (5 Yes /5 Known /10 Possible features)

Support and Vendor Services (6 Yes /7 Known /10 Possible features)