Jack Henry Private Cloud from Jack Henry & Associates

Secure, private cloud infrastructure for financial institutions with fully managed services including monitoring, maintenance, and disaster recovery. Provides scalable hosting for Jack Henry's core banking platforms and complementary solutions with high availability and business continuity features.

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Product analysis by function

Cloud Infrastructure for IT and Infrastructure

Solutions for deploying and managing banking applications and services in private, public, or hybrid cloud environments.
More Cloud Infrastructure More IT and Infrastructure ...

Core Infrastructure & Architecture
(8 Yes /9 Known /15 Possible features)

Security & Compliance
(6 Yes /6 Known /15 Possible features)

Data Management & Storage
(7 Yes /7 Known /15 Possible features)

Network & Connectivity
(6 Yes /6 Known /15 Possible features)

Resilience & Business Continuity
(4 Yes /4 Known /15 Possible features)

Operational Management & Automation
(0 Yes /0 Known /15 Possible features)

User & Identity Management
(0 Yes /0 Known /15 Possible features)

Integration & Interoperability
(0 Yes /0 Known /15 Possible features)

Monitoring, Logging & Analytics
(0 Yes /0 Known /15 Possible features)

Cost Management & Reporting
(0 Yes /0 Known /15 Possible features)

User Experience & Accessibility
(0 Yes /0 Known /15 Possible features)

Support, Training & Documentation
(6 Yes /6 Known /15 Possible features)

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Multi-Cloud Support Ability to deploy across multiple cloud providers (AWS, Azure, GCP, etc.) for redundancy and flexibility.		Not as far as we are aware.* Product is positioned as a secure private cloud and documentation does not mention support for multi-cloud deployment (AWS, Azure, GCP).
Hybrid Cloud Integration Capability to integrate on-premises infrastructure with public and private cloud services.		No information available
Scalability System's ability to handle increased load by scaling up or out.		No information available
Performance SLAs Performance guarantees such as latency, uptime, or transaction processing time.		No information available
Disaster Recovery Presence of robust backup and recovery solutions for business continuity.		Disaster recovery is explicitly advertised as a managed service feature.
High Availability Infrastructure setup for minimal downtime and rapid failover.		Product highlights high availability as a key differentiator in its cloud suite.
Automated Provisioning Support for automated deployment and scaling of resources.		Fully managed services include automated provisioning for scalability and business continuity.
Containerization Support Support for container orchestration platforms like Docker and Kubernetes.		No information available
Legacy System Integration Ability to integrate seamlessly with legacy mainframes or on-prem systems.		Platform integrates with Jack Henry's legacy core banking systems, indicating support for legacy integration.
API Management Centralized mechanisms for securing, scaling, and monitoring APIs.		Jack Henry's broader platform supports banking APIs and provides centralized API management for its clients.
Edge Computing Support Capability to process data nearer to source for latency-sensitive applications.		No information available
Physical Server Redundancy Redundant physical hardware to prevent single points of failure.		Redundancy and physical resilience are highlighted for business continuity in service descriptions.
Resource Monitoring Continuous monitoring of system resources (CPU, RAM, storage).		Monitoring is explicitly covered as part of the managed service.
Resource Utilization Analytics Dashboards or tools that analyze resource consumption over time.		No information available
Geo-Redundancy Ability to replicate data and services across multiple geographical locations.		Geo-redundancy is discussed in disaster recovery/business continuity information.

Data Encryption At Rest Ensures that data stored in databases, disks, or backups is encrypted.		Jack Henry emphasizes data encryption at rest for hosted client data.
Data Encryption In Transit Protects data being transferred over networks using secure protocols.		Encryption in transit is standard due to banking regulatory requirements and is referenced in compliance disclosures.
Multi-Factor Authentication (MFA) Requires multiple forms of verification for user access.		Multi-factor authentication is supported as part of identity and access controls.
Role-Based Access Control (RBAC) Assigns permissions based on users' roles within the organization.		Role-based access control is a core security feature in enterprise/private cloud settings.
Security Event Monitoring & Logging Real-time monitoring and logging of security events for auditing and forensics.		Monitoring and logging are standard for audit and compliance in this product class.
Vulnerability Assessment Automated scanning for security vulnerabilities across IT infrastructure.		No information available
Regulatory Compliance Frameworks Integration with frameworks like PCI DSS, GDPR, PSD2, and SOX.		Regulatory compliance (PCI, FFIEC, etc.) is a focus for banking clients.
Data Loss Prevention (DLP) Tools to prevent unauthorized data transfer or leaks.		No information available
Audit Trails Comprehensive records of system and user activity for compliance audits.		No information available
Dedicated Security Operations Center (SOC) Integration Supports integration with internal/external SOC for 24/7 monitoring.		No information available
Identity and Access Management (IAM) Centralized management of user identities, authentication, and authorizations.		No information available
Penetration Testing Support Regular penetration tests to assess security posture.		No information available
Zero Trust Architecture Verifies all users, devices, and network traffic, regardless of location.		No information available
Secure APIs APIs protected against common threats like injection or DDoS.		No information available
Key Management Service Centralized management for cryptographic key lifecycle.		No information available

Scalable Storage Solutions Allows seamless growth of storage volumes based on demand.		Scalable storage is promised as part of adaptable private cloud hosting for core systems.
Data Backup & Restoration Automated regular backups and quick restoration procedures.		Automated backup and restoration are part of managed services and DR.
Real-Time Data Replication Synchronizes data instantly across multiple data centers.		Platform markets real-time data replication for disaster recovery across data centers.
Data Archiving Automated archival of historical data for compliance or analytics.		No information available
Structured & Unstructured Data Support Manages both SQL, NoSQL, and object storage.		Jack Henry supports SQL and unstructured storage for its banking applications.
Data Retention Policy Management Configurable policies for retention and deletion of data.		Retention policy management is required for compliance, especially in banking.
High-Performance Databases Optimized for fast banking transactions and analytics.		No information available
Data Masking & Tokenization Protects sensitive data through obfuscation or replacement.		No information available
Data Lineage Tracking Tracks movement and transformation of data throughout systems.		No information available
Storage Encryption Encrypts data residing on storage devices.		Storage-level encryption is a compliance and standard practice feature for hosted bank data.
Object Storage Ability to store and retrieve unstructured objects (e.g., images, documents).		No information available
Data Analytics Integration Supports analytics platforms for real-time data insight.		No information available
Cold & Hot Storage Tiering Tiered storage options for frequently vs. infrequently used data.		No information available
Data Localization Ability to store data within specific legal jurisdictions.		Cloud infrastructure for U.S. banks emphasizes U.S. data centers for legal/data protection requirements. Data localization is highlighted in disclosures.
Backup Frequency Frequency of scheduled data backups.		No information available

Private Connectivity Options Dedicated private links (such as MPLS, Direct Connect) to cloud.		No information available
Virtual Private Cloud (VPC) Isolated virtual networks in the cloud.		Isolated virtual networks (VPC) are core to any secure private cloud service.
Load Balancing Distributes application traffic across multiple resources.		High availability/Load balancing described as foundational for the product’s service continuity.
DDoS Protection Prevents or mitigates distributed denial of service attacks.		No information available
Latency Average network delay per transaction.		No information available
Bandwidth Maximum network throughput for data transfer.		No information available
VPN Gateway Support Supports secure site-to-site or user VPN connections.		VPN connectivity is listed among networking/security features for institutional access.
Firewall Management Advanced firewall setup and configuration.		Firewall management is referenced as a service element under security.
Network Monitoring and Analytics In-depth monitoring and reporting on network health/usage.		No information available
IP Whitelisting/Blacklisting Controls network access via approved/restricted IP addresses.		No information available
Network Segmentation Divides network into isolated segments for security.		No information available
SSL/TLS Termination Handles encryption/decryption of SSL traffic at the network layer.		No information available
QoS Support Quality of Service configuration for prioritized banking traffic.		No information available
Redundant Connectivity Multiple network paths to prevent downtime.		Network and system redundancy is stressed for regulatory uptime and resilience.
Automated Failover Automatic rerouting of traffic in case of network failure.		Automated failover is required for business continuity/disaster recovery and is a stated capability.

Automated Backups Automated regular backups of infrastructure and data.		Automated backups are a core part of service management and business continuity.
Point-In-Time Recovery Ability to restore systems to a precise point before an incident.		Point-in-time recovery is specifically mentioned as a DR/backup feature.
Active-Active Failover Simultaneous operation of redundant systems for zero downtime.		No information available
Active-Passive Failover Standby systems take over upon primary failure.		No information available
Backup Frequency How often automated backups occur.		No information available
Disaster Recovery Drills Scheduled testing of disaster recovery procedures.		No information available
RPO (Recovery Point Objective) Maximum acceptable amount of data loss measured in time.		No information available
RTO (Recovery Time Objective) Time to restore services after a disruption.		No information available
Service Monitoring Real-time monitoring of service health with alerts.		Service health monitoring is delivered as part of the managed private cloud service.
Integrated Incident Response Automated and manual procedures for handling incidents.		Incident response is referenced as a component of the managed/monitored service.
Immutable Backups Backups resistant to alteration or deletion.		No information available
Regional Failover Support Ability to shift operations to alternate regions transparently.		No information available
Service Level Agreement (SLA) Reporting Automated SLA compliance logs for audits.		No information available
Versioned Data Backups Ability to maintain historical backup versions.		No information available
Automated Configuration Sync Consistent system configs across failover sites.		No information available

Automated Deployment One-click or script-based automated system provisioning.		No information available
Continuous Integration/Continuous Deployment (CI/CD) Integrated pipelines for automated software builds, tests, and deployments.		No information available
Configuration Management Centralized management of infrastructure and application configurations.		No information available
Self-Healing Systems Automatic detection and correction of system faults.		No information available
Orchestration Tools Integration Integrates with automation/orchestration frameworks (Ansible, Chef, Terraform).		No information available
Scheduled Maintenance Windows Configurable downtime periods for planned maintenance.		No information available
Health Checks & Monitoring Continuous checks of application and infrastructure health.		No information available
Patch Management Automation Automated security and bug fix deployments.		No information available
Custom Alerting Customizable rules for automated alerts.		No information available
Resource Scheduling Time-based provisioning and deprovisioning of resources.		No information available
Runbook Automation Automated execution of standard operating procedures.		No information available
Infrastructure as Code Support Declarative templates to manage infrastructure lifecycle.		No information available
Policy-Driven Automation Workflow triggers and actions based on defined policies.		No information available
Access Auditing Records user access and actions on systems.		No information available
Resource Lifecycle Management Automated creation, update, and decommission of resources.		No information available

Single Sign-On (SSO) Unified login experience across multiple services.		No information available
LDAP/Active Directory Integration Syncs with enterprise directory services for user management.		No information available
Federated Identity Support Integration with third-party and industry federation protocols (SAML, OAuth).		No information available
User Provisioning/Deprovisioning Automation Automated user account creation and removal.		No information available
Granular Permissioning Fine-grained access controls based on users, groups, or roles.		No information available
Delegated Administration Allows certain admin privileges to be assigned to non-superusers.		No information available
Password Policy Enforcement Enforces minimum password complexity, expiry, and reuse rules.		No information available
User Access Reviews Periodic validation of user roles and permissions.		No information available
Just-In-Time Privileges Grants temporary elevated access when needed.		No information available
User Authentication Logs Detailed logs of all access attempts and successes/failures.		No information available
API Key Management Secure issuance, rotation, and revocation of API keys.		No information available
Mobile Authentication Support Enables secure access from mobile devices.		No information available
Adaptive Authentication Adjusts authentication requirements based on risk/context.		No information available
User Self-Service Portal Portal for users to manage their own access and credentials.		No information available
Privileged Access Management Dedicated controls for highly privileged (admin/root) accounts.		No information available

API Gateway Centralized interface for managing and securing APIs.		No information available
Webhooks Support Event-driven notifications to external systems.		No information available
Industry Standards Compliance Compliance with ISO 20022, SWIFT, Open Banking (PSD2), etc.		No information available
SDK Availability Availability of software development kits for developers.		No information available
Database Connectors Pre-built integrations with major databases (Oracle, SQL Server, etc.).		No information available
Event Streaming Support Kafka, RabbitMQ, or similar for real-time data integration.		No information available
Legacy System Connector Templates Prebuilt templates to connect with banking legacy systems (COBOL, mainframes).		No information available
Open API Documentation Comprehensive, publicly available API reference guides.		No information available
Batch File Processing Support Handles periodic bulk data ingestion/processing.		No information available
Message Queue Integration Integration with queuing systems for asynchronous workflows.		No information available
Real-Time Monitoring of Integrations Dashboards and alerts for integration health/performance.		No information available
Standard Data Formats Support Supports XML, JSON, CSV, and other banking data interchange formats.		No information available
Third-Party App Marketplace Access Ability to source and install third-party integrations.		No information available
Sandbox Environment for Integrations Safe, isolated environment for integration testing.		No information available
Versioning for Integrations Support for multiple versions of APIs/connections.		No information available

Real-Time Infrastructure Monitoring Live dashboards for server, network, and service performance.		No information available
Log Aggregation Centralized collection and indexing of system, security, and application logs.		No information available
Custom Metrics Definition Allows administrators to define and track custom KPIs.		No information available
Alerting & Notification Customizable triggers and messaging for threshold breaches.		No information available
Anomaly Detection Proactive identification of unusual system or user behavior.		No information available
Business Transaction Tracing Track end-to-end user or system transactions for banking apps.		No information available
Integration with SIEMs Compatibility with security information and event management tools.		No information available
Historical Data Retention Stores monitoring/log data for forensic and compliance review.		No information available
Interactive Dashboards User-customizable visualizations of system health, usage, and analytics.		No information available
Root Cause Analysis Tools Helps identify contributing factors to incidents or outages.		No information available
Performance Benchmarking Tools to measure system/application performance against benchmarks.		No information available
Custom Log Retention Period Configurable retention time for logs.		No information available
Audit Log Export Facility to export detailed audit logs for offline analysis.		No information available
User Activity Analytics Analyze user patterns for fraud/risk detection.		No information available
Synthetic Transaction Monitoring Simulated transaction flows for proactive monitoring.		No information available

Real-Time Cost Tracking Live insights into cloud and infrastructure expenditure.		No information available
Budget Enforcement Configurable budget thresholds and automated enforcement actions.		No information available
Chargeback & Showback Reports Detailed departmental or project-based billing reports.		No information available
Cost Forecasting Predicts future spending based on historical data.		No information available
Resource Usage Optimization Automated suggestions or tools for optimizing resource allocation.		No information available
Idle Resource Detection Identifies underutilized infrastructure for cost-saving.		No information available
Spend by Service/Resource Type Breakdown of expenditure by service/resource.		No information available
Custom Report Scheduling Ability to automate cost report generation/delivery.		No information available
Currency Conversion Supports multi-currency cost reporting.		No information available
Cost Allocation Tags Tagging resources for financial tracking purposes.		No information available
API Access to Cost Data Programmatic access for custom reporting or integrations.		No information available
Historical Billing Archive Maintains records of past billing/cost statements.		No information available
Multi-Tenancy Cost Management Handles separate cost tracking for different banking units/entities.		No information available
Granular Resource Tracking Tracks cost at resource or transaction level.		No information available
Alerting on Cost Overruns Automatic alerts when spending exceeds defined budgets.		No information available

Responsive Web Interfaces Administration and customer portals adapt to various device types.		No information available
Multi-Language Support User interfaces available in various languages.		No information available
Accessible UI (ADA/WCAG Compliance) Interfaces meet accessibility standards for users with disabilities.		No information available
Customizable Dashboards Admins and users can personalize dashboards and widgets.		No information available
Role-Based UI Views Dashboards and menus tailored to the user's role.		No information available
Mobile App Availability Dedicated mobile apps for administration and end-user access.		No information available
Intelligent Search Powerful, context-aware search capabilities in the UI.		No information available
In-App Help & Guided Tours Embedded assistance and onboarding walkthroughs.		No information available
Contextual Notifications Real-time messages based on activity and context.		No information available
Personalization Options Ability to configure themes, shortcuts, and preferences.		No information available
Feedback & Support Widget Immediate channels for reporting issues or asking for help.		No information available
Session Timeout Controls Configurable session duration before automatic logout.		No information available
Bulk Actions in UI Perform operations on multiple items/entities simultaneously.		No information available
Real-Time Activity Feed Live feed of system and user operations/events.		No information available
Accessibility Testing Tools Built-in tools to check/ensure accessibility compliance.		No information available

24/7 Technical Support Round-the-clock support via multiple channels (phone, email, chat).		Jack Henry’s private cloud service provides 24/7 technical support for its hosted clients.
Dedicated Account Manager Assigned contact for escalation and personalized service.		Dedicated account managers are mentioned as part of the onboarding/support process.
Onboarding Assistance Expert help during initial setup and migration phases.		Onboarding/migration assistance is part of Jack Henry’s implementation process.
Comprehensive Documentation Up-to-date manuals, API docs, and knowledge base.		Comprehensive documentation including knowledge bases and product manuals are referenced.
Video Tutorials & Webinars Regular visual learning sessions and walkthroughs.		Video tutorials, webinars and recorded training sessions available via Jack Henry support resources.
Instructor-Led Training Live or remote classes for IT staff or admins.		No information available
Community Support Forums Peer-to-peer and expert Q&A channels.		No information available
Regular Product Updates Frequent releases with new features and improvements.		Jack Henry frequently publishes updates, announcements, and release notes for supported platforms.
Change Log Publication Release notes detail updates, bug fixes, and enhancements.		No information available
Knowledge Base Search Powerful search across help articles and documentation.		No information available
Ticket Escalation Procedures Defined processes to escalate critical issues rapidly.		No information available
User Certification Programs Official certifications for trained personnel.		No information available
Localization of Support Materials Help resources available in various local languages.		No information available
Feedback/Feature Request Portal Tools for users to submit product feedback.		No information available
Hands-On Labs and Demos Practice environments for skill building/testing.		No information available

Jack Henry Private Cloud from Jack Henry & Associates

Product analysis by function

Cloud Infrastructure for IT and Infrastructure

Core Infrastructure & Architecture (8 Yes /9 Known /15 Possible features)

Security & Compliance (6 Yes /6 Known /15 Possible features)

Data Management & Storage (7 Yes /7 Known /15 Possible features)

Network & Connectivity (6 Yes /6 Known /15 Possible features)

Resilience & Business Continuity (4 Yes /4 Known /15 Possible features)

Operational Management & Automation (0 Yes /0 Known /15 Possible features)

User & Identity Management (0 Yes /0 Known /15 Possible features)

Integration & Interoperability (0 Yes /0 Known /15 Possible features)

Monitoring, Logging & Analytics (0 Yes /0 Known /15 Possible features)

Cost Management & Reporting (0 Yes /0 Known /15 Possible features)

User Experience & Accessibility (0 Yes /0 Known /15 Possible features)

Support, Training & Documentation (6 Yes /6 Known /15 Possible features)