Appian Financial Services Platform from Appian

Low-code automation platform for banking operations, featuring process orchestration, case management, document processing, and integration with legacy banking systems. Offers pre-built components for KYC, customer onboarding, loan origination, and regulatory compliance.

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Product analysis by function

Back-Office Automation for Operations

Platforms that automate manual back-office processes to improve efficiency and reduce operational risk.
More Back-Office Automation More Operations ...

Data Management and Integration
(9 Yes /9 Known /13 Possible features)

Automation Capabilities
(9 Yes /9 Known /13 Possible features)

Compliance and Security
(9 Yes /9 Known /13 Possible features)

Reporting and Analytics
(13 Yes /13 Known /13 Possible features)

User Experience and Accessibility
(6 Yes /6 Known /13 Possible features)

Transaction Processing
(7 Yes /7 Known /13 Possible features)

Integration & Interoperability
(5 Yes /5 Known /13 Possible features)

Exception Management
(0 Yes /0 Known /13 Possible features)

Scalability and Performance
(0 Yes /0 Known /13 Possible features)

Configurability and Extensibility
(3 Yes /3 Known /13 Possible features)

Maintenance, Support, and Documentation
(4 Yes /4 Known /13 Possible features)

Cost Management and Deployment Options
(7 Yes /7 Known /13 Possible features)

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Multi-Source Data Integration Ability to connect and integrate with multiple internal and external data sources.		Appian platform advertises ability to integrate with multiple internal and external systems including legacy core banking and third-party services.
Real-Time Data Sync Latency of data updates between systems.		No information available
Data Cleansing Toolkit to detect, flag, and correct errors in imported data.		Demonstrates automated data validation and cleansing as part of onboarding and case management flows.
Data Mapping Utilities Tools for transforming data to required schema.		Low-code and process design studio enables data mapping for system integration and transformation.
Bulk Data Import/Export Facility to upload and download large volumes of data efficiently.		Bulk import/export supported by platform for onboarding and migration, per product documentation.
Data Lineage Tracking Tracks flow and source of data through various processes.		Appian offers audit and data traceability for data sources, which fulfills the requirement for lineage tracking.
Change Data Capture (CDC) Ability to detect and process changes in data as they happen.		No information available
Data Retention Control Customisable retention policies for historical data.		No information available
Audit Trails for Data Changes Maintains full logs of all modifications to data.		No information available
Support for Structured & Unstructured Data Can handle both structured (e.g., tables) and unstructured (e.g., PDF, images) inputs.		Marketing materials cite support for both structured banking data and unstructured document/image processing.
Automated Data Validation Auto-checks data consistency and compliance with business rules.		Appian includes automated data validation steps, consistent with feature.
API Availability for Data Access Provides documented APIs for programmatic data access.		Appian provides a REST and OpenAPI-based integration stack for programmatic data access.
Scheduled Data Sync Ability to automate data sync on a recurring schedule.		Supports recurring and scheduled syncs in process automation workflows.

Workflow Designer Visual or script-based workflow creation and editing.		Low-code designer includes drag-and-drop interface for building workflows.
Rule-Based Decision Engine Support for if-then rules to automate actions.		Process modeler allows for configurable business logic and if-then rules.
RPA (Robotic Process Automation) Integration Incorporates or connects with RPA bots.		The platform advertises RPA capability including integration with RPA bots.
Automated Exception Handling Automatic management or routing of exceptions during processing.		Exception management is built into the workflow engine for automated exception handling.
Task Scheduling Ability to schedule recurring tasks.		Appian enables scheduled task definition and process automation.
Automated Notifications Sends alerts on task completion or errors.		Automated alerts and notifications to users on task completion/errors are configurable per process model documentation.
Parallel Task Execution Runs multiple automation workflows simultaneously.		Platform supports parallel workflow execution via process engine.
Batch Processing Capacity Number of transactions or processes that can be handled per batch.		No information available
Dynamic Work Assignment Automatically assigns work to available staff based on workload.		Work assignment and workload-based routing are core case management features.
Self-Healing Workflows Ability to automatically retry or reroute failed steps.		No information available
Configurable Triggers Workflow can be started by event, schedule, or API call.		Workflows can be triggered by events, schedules, or API calls.
Workflow Monitoring Dashboard Central monitoring panel for workflow status and health.		No information available
Automatic Workload Scaling System increases or decreases capacity based on demand.		No information available

Multi-Factor Authentication Supports MFA for user login and critical actions.		Multi-factor authentication is supported via integrations and security policies.
Encryption (At Rest & In Transit) Data is encrypted both during storage and transfer.		Platform supports encryption at rest and in transit, as found in security documentation.
User Role-Based Access Controls (RBAC) Granular permissions based on roles/positions.		Role-based access controls supported at application and process levels.
Regulatory Compliance Module Built-in checks for relevant regulations (e.g., GDPR, SOX, etc.).		Regulatory modules for KYC, AML, GDPR, and others are pre-built and configurable.
Custom Compliance Rules Engine Allows definition of organization-specific compliance rules.		No information available
Automated Audit Logging Captures all user/system actions for audit purposes.		No information available
Secure API Gateway Manages and secures all API traffic.		No information available
Compliance Reporting Predefined and ad-hoc reports for auditors and regulators.		Automated and ad hoc reporting for compliance purposes is highlighted in platform documentation.
Data Masking Sensitive data is masked for unauthorized viewers.		No information available
Activity Monitoring & Alerts Detects suspicious or non-compliant activities.		Platform includes activity monitoring and alerting on suspicious/non-compliant behaviors.
Single Sign-On (SSO) Supports enterprise SSO solutions.		Single Sign-On compatibility with enterprise identity solutions via SAML/OAuth.
Secure File Storage Ensures documents and files are securely stored and accessed.		Secure document and file storage is a key capability for onboarding and loan processing.
Automated User De-provisioning Automatically removes access from users upon termination or transfer.		User provisioning and de-provisioning can be automated through integration with IAM systems.

Custom Report Builder Tool to design and generate custom reports.		Appian delivers full custom report building through its design environment.
Pre-built Operational Dashboards Ready-to-use dashboards monitoring KPIs and SLAs.		Operational dashboards are built-in, including KPI and SLA tracking.
Scheduled Report Distribution Automatic emailing or sharing of reports on schedule.		Report scheduling and distribution can be automated within the workflow modeler.
Ad-hoc Query Capability Enables on-demand data querying and reporting.		On-demand querying and reporting supported via the reporting module.
Real-Time Analytics Analytical views and data are updated in real time.		Platform supports real-time analytics through dashboards and reports.
Drill-Down and Drill-Through Reporting Ability to navigate from summary to detailed data.		Reports provide drill-down and drill-through navigation, according to documentation.
Data Export Formats Supports various formats for exported reports (PDF, Excel, CSV, etc.).		Exports available in various formats including PDF, Excel, and CSV.
Alerting Based on Analytics Triggers automated alerts when thresholds are exceeded.		System can trigger alerts based on analytical thresholds defined in dashboards.
Data Visualization Tools Charts, graphs, and visual tools for data analysis.		Visual analytics and charts are available as core components of the platform.
Historical Trend Analysis Analyzes data patterns over time.		Platform enables tracking and analysis of historical trends in operational and financial data.
Performance Metrics Tracking Monitors and reports on efficiency metrics (e.g., STP rate, error rate).		Dashboard and report modules allow performance metrics definition and tracking.
Report Access Control Restricts report access by user or role.		Report access can be managed by user/role using platform's RBAC model.
Embedded Analytics APIs APIs for integrating analytics into other platforms.		REST API includes endpoints for embedding analytics in external platforms.

Intuitive User Interface (UI) Modern and easy-to-navigate user experience.		The UI is designed for ease-of-use and minimal training via low-code, per Appian marketing.
Role-Specific Dashboards Custom views based on user's job function.		Supports role-specific dashboards and views for compliance, onboarding, etc.
Multi-Device Support Accessible from desktops, tablets, and mobiles.		Platform supports access from desktops, tablets, and smartphones (responsive design).
Guided Workflows/Tutorials Step-by-step help and tours for system functions.		In-product help and guided tours are available for new workflows and modules.
Customizable Themes Ability to change visual themes or branding.		No information available
Accessibility Compliance (WCAG/ADA) Designed to meet accessibility standards for users with disabilities.		No information available
Language Localization Supports multiple languages/locales.		No information available
Bulk User Operations Supports bulk actions for user management.		No information available
Configurable Notifications Users can set preferences for alerts and updates.		No information available
Personalized Shortcuts Quick access links tailored to individual user needs.		No information available
In-Product Help/Support Built-in help and contextual guidance.		Platform offers help/support embedded within the UI.
Responsive Design Automatically adapts to various screen sizes.		UI is responsive and adapts automatically to different device screen sizes.
User Feedback Collection Mechanism for users to submit suggestions and issues.		No information available

High-Volume Transaction Support Maximum transactions processed per second.		No information available
Real-Time Transaction Validation Immediate validation of key transaction fields (e.g., account, amount, limits).		Immediate field-level transaction validation is standard in loan origination/onboarding modules.
Automated Reconciliation End-to-end matching of transactions and balances.		Automated reconciliation for financial processes provided out of the box.
Error Detection and Handling Identifies and manages errors throughout the transaction lifecycle.		Error detection and handling are built into business workflow processing.
Bulk Transaction Processing Ability to process large batches of transactions in one run.		Bulk processing of transactions and cases supported by case management engine.
Straight-Through Processing (STP) Rate Proportion of transactions processed without manual intervention.		No information available
Settlement Engine Automates settlement processes based on transaction status.		Supports automated settlement workflows based on transaction/case status.
Out-of-Hours Processing Processes can be scheduled for non-core banking hours.		Scheduled, out-of-hours processing is possible via workflow orchestration features.
Automated Transaction Categorization Classifies transactions for downstream processing or reporting.		No information available
Transaction Archival Automatic, rules-based archiving of older transactions.		No information available
On-the-Fly Transaction Edits Edit pending transactions prior to final posting.		No information available
Partial/Failed Transaction Handling Mechanisms for retrying or reversing incomplete transactions.		No information available
Support for Multiple Transaction Types Handles various products (loans, deposits, transfers, fees).		Supports loan, deposit, transfers, fees, KYC—multiple transaction/process types.

Open API Support Supports widely used API standards for seamless integration.		Open API support for REST and other protocols, allowing seamless integration.
Pre-Built Connectors Existing adapters for common banking systems/partners.		Many pre-built connectors are provided for common core banking and KYC systems.
Custom API Creation Build custom APIs for unique integration needs.		Users can create custom APIs through the platform’s integration suite.
Legacy System Integration Facilitates smooth data flow from old/unsupported systems.		Platform is widely used for connecting legacy infrastructure, as documented by customer references.
Real-Time Messaging Support Handles high-speed real-time data exchange (e.g., via MQ, Kafka).		No information available
Security Standards (OAuth2, JWT, SAML) Adopts industry-standard integration security protocols.		Appian supports OAuth, SAML, and JWT security standards.
Integration Monitoring Dashboards for tracking integration health/status.		No information available
API Throttling and Rate Limiting Governs usage and prevents overloads during high demand.		No information available
Error Handling/Retry Logic for Integrations Automatic management of failed integration attempts.		No information available
Webhooks for Event Driven Updates Notifies external systems of specific events automatically.		No information available
Data Format Flexibility Supports multiple data formats - JSON, XML, CSV, etc.		No information available
Integration Testing Utilities Test tools for validating connections and data flows.		No information available
Bulk Integration Data Loads High-capacity transfer for initial or periodic data migrations.		No information available

Automated Exception Detection Automatically identifies anomalies or process failures.		No information available
Exception Routing and Assignment Assigns exceptions to appropriate users or teams.		No information available
Exception Classification Categorizes exceptions by type/cause/severity.		No information available
Exception Resolution Workflow Guided workflows for investigating and resolving exceptions.		No information available
Exception Escalation Automatically escalates unresolved exceptions based on rules.		No information available
Exception Dashboard Provides a centralized exception status and analysis portal.		No information available
Root Cause Analysis Tools Helps in investigating source of frequent exception patterns.		No information available
Exception Lifecycle Tracking Monitors exceptions from occurrence to closure.		No information available
SLA Tracking for Exception Resolution Monitors compliance with service level agreements during resolution.		No information available
Automated Exception Report Generation Creates periodic summaries of exceptions handled and outcomes.		No information available
Exception Notification Settings Manages how and when users are alerted about exceptions.		No information available
Historical Exception Database Maintains long-term records for analytics and audits.		No information available
Bulk Exception Management Supports actions on groups of similar exceptions.		No information available

Horizontal Scalability System can scale across multiple servers or cloud resources.		No information available
Vertical Scalability System can utilize additional resources in single hardware instance.		No information available
Peak Processing Throughput Maximum concurrent transactions the system can handle.		No information available
Average Transaction Latency Average time for a standard transaction to complete.		No information available
Guaranteed System Uptime Availability percentage as per service level agreements.		No information available
On-Demand Resource Allocation Resources auto-provisioned to meet increased loads.		No information available
Load Balancing Support Distributes traffic across servers for optimal performance.		No information available
Disaster Recovery Support Mechanisms for system failover and data recovery.		No information available
Concurrent User Support Number of users able to work simultaneously.		No information available
Performance Monitoring Tools Built-in tools for monitoring and alerting on performance metrics.		No information available
Scheduled Maintenance Windows Ability to plan updates or downtimes with minimal disruption.		No information available
Geographic Redundancy Systems are mirrored in multiple data centers/regions.		No information available
Offline Operation Mode Limited core processes can continue when disconnected.		No information available

Customizable Business Rules Adaptation of logic/rules without code changes.		Business process rules and configurability do not require code changes; low-code platform supports this.
Modular Architecture Features de-coupled into independently deployable units.		Features deploy as independent modules/processes within the platform.
Scriptable Extensions Support for custom scripting to extend functionality.		No information available
Plugin Marketplace or SDK Ecosystem for partner or customer developed extensions.		No information available
UI Customization Tools Adapt user interface elements for branding or process needs.		No information available
Template Management Create templates for repetitive processes.		No information available
Configuration Environment Isolation Test configuration changes in isolated sandboxes.		No information available
Version Control for Configurations Track and rollback changes made to configuration.		No information available
Automated Configuration Deployment Deploy config changes across environments with minimal manual steps.		No information available
Parameterization Support Change parameters (limits, cutoffs etc.) without coding.		No information available
Custom Role and Permission Definitions Allows organizations to set up unique access profiles.		No information available
Extensible Data Model Ability to add new fields, data types or entities.		No information available
Third-Party Tool Integrations Compatible with best-in-class third party services.		Appian integrates with DocuSign, Salesforce, and other best-in-class tools.

24x7 Customer Support Availability Access to technical and operational support around the clock.		24x7 support is offered per Appian service plans.
Automated Health Checks System proactively monitors health and flags issues.		Platform automatically checks system/process health and flags issues.
Self-Service Knowledge Base Comprehensive documentation and troubleshooting resources.		Extensive documentation and self-service resources are available for users.
In-Application Support Chat Direct support access within the application interface.		No information available
Change Management Tools Supports tracking and communication of changes to users.		No information available
User Training Resources Access to structured user training and onboarding.		Appian University and other structured training available for onboarding and support.
Release Notes and Version Histories Clear communication of system changes/updates.		No information available
Automated Updates and Patches System can update itself or prompt admins for updates.		No information available
Feedback and Ticketing System Log new issues or feature requests directly to support.		No information available
Service Level Agreement (SLA) Tracking Monitors compliance with contracted uptime and support SLAs.		No information available
Disaster Recovery Documentation Comprehensive DR guides and procedures provided.		No information available
On-Premise and Cloud Deployment Manuals Comprehensive setup and operation documentation.		No information available
Upgrade Rollback Capability Can revert to previous version if new release causes issues.		No information available

Transparent Pricing Structure Clear, unambiguous pricing model with no hidden charges.		Appian’s pricing and licensing documentation highlights a transparent pricing model.
Pay-as-You-Go Option Consumption-based pricing instead of flat fees.		No information available
On-Premise Deployment Support Can be installed and run within customer's data center.		Available for on-premises installation per technical documentation.
Cloud/SaaS Deployment Available as a cloud-based or SaaS offering.		Solution available as a fully managed SaaS platform.
Hybrid Deployment Support Flexible deployment using a mix of cloud and on-prem setups.		Appian supports hybrid deployments for regulated industries needing mixed cloud/on-prem.
Per User Licensing Licensing model based on active users.		Licensing can be per user, as published on Appian's commercial materials.
Per Transaction Pricing Pricing model based on usage/transactions.		No information available
Non-Production/Sandbox Environment Availability Test and train in safe, non-production setup.		Non-production and sandbox environments are offered for testing and training.
Migration Assistance Help and tools for importing existing data and configurations.		Migration tools and team support are part of the offering for onboarding.
Upgrade Flexibility Allows customer choice on if/when to upgrade.		No information available
Customizable Resource Allocation Adjust allocated resources (CPU, memory, database).		No information available
Cost Monitoring Tools Monitor real-time and historical costs linked to system operation.		No information available
License Usage Reporting Reports showing actual versus licensed usage.		No information available

Appian Financial Services Platform from Appian

Product analysis by function

Back-Office Automation for Operations

Data Management and Integration (9 Yes /9 Known /13 Possible features)

Automation Capabilities (9 Yes /9 Known /13 Possible features)

Compliance and Security (9 Yes /9 Known /13 Possible features)

Reporting and Analytics (13 Yes /13 Known /13 Possible features)

User Experience and Accessibility (6 Yes /6 Known /13 Possible features)

Transaction Processing (7 Yes /7 Known /13 Possible features)

Integration & Interoperability (5 Yes /5 Known /13 Possible features)

Exception Management (0 Yes /0 Known /13 Possible features)

Scalability and Performance (0 Yes /0 Known /13 Possible features)

Configurability and Extensibility (3 Yes /3 Known /13 Possible features)

Maintenance, Support, and Documentation (4 Yes /4 Known /13 Possible features)

Cost Management and Deployment Options (7 Yes /7 Known /13 Possible features)