FIS Banking Operations Suite from FIS Global

Comprehensive back-office automation solution for banks, including payment processing, reconciliation, exception management, regulatory reporting, and transaction monitoring. Features include straight-through processing, AI-powered document handling, and integrated compliance checks.

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Product analysis by function

Back-Office Automation for Operations

Platforms that automate manual back-office processes to improve efficiency and reduce operational risk.
More Back-Office Automation More Operations ...

Data Management and Integration
(10 Yes /10 Known /13 Possible features)

Automation Capabilities
(9 Yes /9 Known /13 Possible features)

Compliance and Security
(9 Yes /9 Known /13 Possible features)

Reporting and Analytics
(10 Yes /10 Known /13 Possible features)

User Experience and Accessibility
(6 Yes /6 Known /13 Possible features)

Transaction Processing
(9 Yes /9 Known /13 Possible features)

Integration & Interoperability
(9 Yes /9 Known /13 Possible features)

Exception Management
(9 Yes /9 Known /13 Possible features)

Scalability and Performance
(8 Yes /8 Known /13 Possible features)

Configurability and Extensibility
(6 Yes /6 Known /13 Possible features)

Maintenance, Support, and Documentation
(9 Yes /9 Known /13 Possible features)

Cost Management and Deployment Options
(7 Yes /7 Known /13 Possible features)

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Multi-Source Data Integration Ability to connect and integrate with multiple internal and external data sources.		FIS Banking Operations Suite offers connections to multiple banking and financial systems; supports integration with external data for payments, compliance, and reconciliation.
Real-Time Data Sync Latency of data updates between systems.		No information available
Data Cleansing Toolkit to detect, flag, and correct errors in imported data.		Suite contains validation and error-correction modules for payment and reconciliation processes, indicating strong data cleansing capability.
Data Mapping Utilities Tools for transforming data to required schema.		Mapping and consolidation across business lines and systems for automation indicates data mapping utility.
Bulk Data Import/Export Facility to upload and download large volumes of data efficiently.		Product designed for bank-scale operations implies support for bulk data import/export.
Data Lineage Tracking Tracks flow and source of data through various processes.		No information available
Change Data Capture (CDC) Ability to detect and process changes in data as they happen.		Real-time exception management and monitoring imply CDC.
Data Retention Control Customisable retention policies for historical data.		No information available
Audit Trails for Data Changes Maintains full logs of all modifications to data.		Full audit functionality is expected for regulatory compliance modules.
Support for Structured & Unstructured Data Can handle both structured (e.g., tables) and unstructured (e.g., PDF, images) inputs.		Payment processing and AI-powered doc handling implies both structured and unstructured data support.
Automated Data Validation Auto-checks data consistency and compliance with business rules.		The suite includes validation tools to ensure incoming and processed data conform to business, compliance, and operational rules.
API Availability for Data Access Provides documented APIs for programmatic data access.		APIs are available for integration with external/core banking systems, as evidenced in documentation and partnerships.
Scheduled Data Sync Ability to automate data sync on a recurring schedule.		Recurring payments, reporting, and data syncs require scheduled data sync capability.

Workflow Designer Visual or script-based workflow creation and editing.		Product literature describes workflow design via GUI (and sometimes script-based) for back-office processes, indicating presence of workflow designer.
Rule-Based Decision Engine Support for if-then rules to automate actions.		Suite supports conditional logic and if/then automation for exception handling and automated processing.
RPA (Robotic Process Automation) Integration Incorporates or connects with RPA bots.		RPA connectivity is commonly available in FIS’s automation platforms, supporting interface with bots for document handling and reconciliation.
Automated Exception Handling Automatic management or routing of exceptions during processing.		System has exception management for automated error routing.
Task Scheduling Ability to schedule recurring tasks.		Back-office often requires scheduled/batch task execution.
Automated Notifications Sends alerts on task completion or errors.		The suite generates automated notifications for process completion, exceptions, errors, and audit notifications.
Parallel Task Execution Runs multiple automation workflows simultaneously.		No information available
Batch Processing Capacity Number of transactions or processes that can be handled per batch.		No information available
Dynamic Work Assignment Automatically assigns work to available staff based on workload.		No information available
Self-Healing Workflows Ability to automatically retry or reroute failed steps.		No information available
Configurable Triggers Workflow can be started by event, schedule, or API call.		Banking automation products typically have event, schedule, or API triggers.
Workflow Monitoring Dashboard Central monitoring panel for workflow status and health.		Monitoring dashboards are commonly included for process visibility and health.
Automatic Workload Scaling System increases or decreases capacity based on demand.		Suite manages peaks in volume e.g. payment clearing, so supports workload scaling.

Multi-Factor Authentication Supports MFA for user login and critical actions.		Given the regulatory nature of banking platforms, MFA for login and key actions is a standard feature in FIS platforms.
Encryption (At Rest & In Transit) Data is encrypted both during storage and transfer.		FIS states encryption at-rest and in-transit is a baseline security measure.
User Role-Based Access Controls (RBAC) Granular permissions based on roles/positions.		Role-based access controls are offered for compliance and audit requirements, as described in FIS banking solution documentation.
Regulatory Compliance Module Built-in checks for relevant regulations (e.g., GDPR, SOX, etc.).		The product emphasizes regulatory compliance checks (GDPR, SOX, etc.) as a core feature.
Custom Compliance Rules Engine Allows definition of organization-specific compliance rules.		No information available
Automated Audit Logging Captures all user/system actions for audit purposes.		Automated audit logging is a standard offering for banking operational compliance.
Secure API Gateway Manages and secures all API traffic.		No information available
Compliance Reporting Predefined and ad-hoc reports for auditors and regulators.		Regulatory reporting and compliance require reporting features.
Data Masking Sensitive data is masked for unauthorized viewers.		No information available
Activity Monitoring & Alerts Detects suspicious or non-compliant activities.		Monitoring, alerting, and anomaly detection included for compliance and operational visibility.
Single Sign-On (SSO) Supports enterprise SSO solutions.		Enterprise-focused software typically supports SSO.
Secure File Storage Ensures documents and files are securely stored and accessed.		Secure file/document storage is a requirement in modern reg tech solutions.
Automated User De-provisioning Automatically removes access from users upon termination or transfer.		No information available

Custom Report Builder Tool to design and generate custom reports.		Described as having customizable/enhanced reporting tools.
Pre-built Operational Dashboards Ready-to-use dashboards monitoring KPIs and SLAs.		Operational dashboards for KPI/SLA are standard in back-office solutions.
Scheduled Report Distribution Automatic emailing or sharing of reports on schedule.		Automated reporting/distribution is typically included.
Ad-hoc Query Capability Enables on-demand data querying and reporting.		Ad-hoc querying is common for reconciliation and reports modules in major bank ops systems.
Real-Time Analytics Analytical views and data are updated in real time.		Real-time analytics is supported for operational monitoring and fraud detection.
Drill-Down and Drill-Through Reporting Ability to navigate from summary to detailed data.		Users can drill into transaction and exception details from summaries.
Data Export Formats Supports various formats for exported reports (PDF, Excel, CSV, etc.).		Support for export to Excel/CSV/PDF is standard for enterprise reporting.
Alerting Based on Analytics Triggers automated alerts when thresholds are exceeded.		Can trigger alerts on regulatory/risk thresholds.
Data Visualization Tools Charts, graphs, and visual tools for data analysis.		Dashboards and visualizations core part of suite.
Historical Trend Analysis Analyzes data patterns over time.		Trend analytics for fraud detection and compliance monitoring implied.
Performance Metrics Tracking Monitors and reports on efficiency metrics (e.g., STP rate, error rate).		No information available
Report Access Control Restricts report access by user or role.		No information available
Embedded Analytics APIs APIs for integrating analytics into other platforms.		No information available

Intuitive User Interface (UI) Modern and easy-to-navigate user experience.		Modern FIS UIs are web-based, with user feedback consistently highlighting intuitive navigation.
Role-Specific Dashboards Custom views based on user's job function.		Role-based views are standard for complex bank operations roles.
Multi-Device Support Accessible from desktops, tablets, and mobiles.		Web-based, responsive and multi-device UIs are standard for FIS's operational suite.
Guided Workflows/Tutorials Step-by-step help and tours for system functions.		Guided processes and in-app help are described.
Customizable Themes Ability to change visual themes or branding.		No information available
Accessibility Compliance (WCAG/ADA) Designed to meet accessibility standards for users with disabilities.		No information available
Language Localization Supports multiple languages/locales.		No information available
Bulk User Operations Supports bulk actions for user management.		No information available
Configurable Notifications Users can set preferences for alerts and updates.		User or manager notification preferences configurable in modern suites.
Personalized Shortcuts Quick access links tailored to individual user needs.		No information available
In-Product Help/Support Built-in help and contextual guidance.		In-product help/support for onboarding and new features included.
Responsive Design Automatically adapts to various screen sizes.		No information available
User Feedback Collection Mechanism for users to submit suggestions and issues.		No information available

High-Volume Transaction Support Maximum transactions processed per second.		No information available
Real-Time Transaction Validation Immediate validation of key transaction fields (e.g., account, amount, limits).		Immediate validation and field checks are referenced for payment, reconciliation, and onboarding processes.
Automated Reconciliation End-to-end matching of transactions and balances.		Automated reconciliation is a core selling point in documentation and marketing.
Error Detection and Handling Identifies and manages errors throughout the transaction lifecycle.		Error detection and handling for transactions built into the main suite.
Bulk Transaction Processing Ability to process large batches of transactions in one run.		Batch and bulk operations are a standard capability highlighted for payment and reconciliation modules.
Straight-Through Processing (STP) Rate Proportion of transactions processed without manual intervention.		No information available
Settlement Engine Automates settlement processes based on transaction status.		Settlement engine for operational process control is featured explicitly.
Out-of-Hours Processing Processes can be scheduled for non-core banking hours.		Schedule-driven batch processing for out-of-hours settlement/ops is included.
Automated Transaction Categorization Classifies transactions for downstream processing or reporting.		Transactions are categorized for reporting, monitoring, and compliance.
Transaction Archival Automatic, rules-based archiving of older transactions.		No information available
On-the-Fly Transaction Edits Edit pending transactions prior to final posting.		No information available
Partial/Failed Transaction Handling Mechanisms for retrying or reversing incomplete transactions.		Partial/failure handling, reversals and retries for payment and transaction ops are part of the suite.
Support for Multiple Transaction Types Handles various products (loans, deposits, transfers, fees).		Handles loans, deposits, transfers, fees, FX, and more—confirmed by marketing collateral.

Open API Support Supports widely used API standards for seamless integration.		Open API support is available to enable integration with modern fintech and core systems.
Pre-Built Connectors Existing adapters for common banking systems/partners.		Pre-built connections to major banking systems expected at this enterprise scale.
Custom API Creation Build custom APIs for unique integration needs.		Custom API creation for custom integration projects is typically supported.
Legacy System Integration Facilitates smooth data flow from old/unsupported systems.		Integration with legacy payment and account systems is described.
Real-Time Messaging Support Handles high-speed real-time data exchange (e.g., via MQ, Kafka).		Suite is marketed for real-time payments/cloud: messaging support required.
Security Standards (OAuth2, JWT, SAML) Adopts industry-standard integration security protocols.		OAuth2, JWT, and SAML are typically used in high-security financial software integrations.
Integration Monitoring Dashboards for tracking integration health/status.		Integration health is monitored because banking ops demand high uptime/service.
API Throttling and Rate Limiting Governs usage and prevents overloads during high demand.		No information available
Error Handling/Retry Logic for Integrations Automatic management of failed integration attempts.		No information available
Webhooks for Event Driven Updates Notifies external systems of specific events automatically.		No information available
Data Format Flexibility Supports multiple data formats - JSON, XML, CSV, etc.		Supports integration of multiple data formats (JSON, XML, CSV) for interop.
Integration Testing Utilities Test tools for validating connections and data flows.		No information available
Bulk Integration Data Loads High-capacity transfer for initial or periodic data migrations.		Data migrations for onboarding banks/clients require bulk integration loads.

Automated Exception Detection Automatically identifies anomalies or process failures.		AI-powered anomaly and exception detection is described.
Exception Routing and Assignment Assigns exceptions to appropriate users or teams.		Routing of compliance or operational exceptions to relevant teams described.
Exception Classification Categorizes exceptions by type/cause/severity.		Exception type/classification used in monitoring/analytics.
Exception Resolution Workflow Guided workflows for investigating and resolving exceptions.		Banking operation workflows for exception handling described in product.
Exception Escalation Automatically escalates unresolved exceptions based on rules.		Automatic escalation if exception not resolved is standard for regulatory and operational workflows.
Exception Dashboard Provides a centralized exception status and analysis portal.		Exception dashboards and portals are standard for compliance and reconciliation.
Root Cause Analysis Tools Helps in investigating source of frequent exception patterns.		No information available
Exception Lifecycle Tracking Monitors exceptions from occurrence to closure.		Lifecycle tracking for compliance and auditability built-in.
SLA Tracking for Exception Resolution Monitors compliance with service level agreements during resolution.		No information available
Automated Exception Report Generation Creates periodic summaries of exceptions handled and outcomes.		Exception summary and reporting included in regulatory reporting functions.
Exception Notification Settings Manages how and when users are alerted about exceptions.		No information available
Historical Exception Database Maintains long-term records for analytics and audits.		Historical operations and exceptions are typically archived as per bank regulations.
Bulk Exception Management Supports actions on groups of similar exceptions.		No information available

Horizontal Scalability System can scale across multiple servers or cloud resources.		System is described as horizontally and vertically scalable, leveraging cloud native design for large banks.
Vertical Scalability System can utilize additional resources in single hardware instance.		Enterprise software also supports vertical scaling for large deployments.
Peak Processing Throughput Maximum concurrent transactions the system can handle.		No information available
Average Transaction Latency Average time for a standard transaction to complete.		No information available
Guaranteed System Uptime Availability percentage as per service level agreements.		No information available
On-Demand Resource Allocation Resources auto-provisioned to meet increased loads.		Resources are auto-provisioned for peak banking or payment loads.
Load Balancing Support Distributes traffic across servers for optimal performance.		Load balancing is supported as part of high-availability deployment reference architectures.
Disaster Recovery Support Mechanisms for system failover and data recovery.		FIS provides disaster recovery as part of its operational guarantee and documentation.
Concurrent User Support Number of users able to work simultaneously.		No information available
Performance Monitoring Tools Built-in tools for monitoring and alerting on performance metrics.		Monitoring tools provided for performance and incident tracking.
Scheduled Maintenance Windows Ability to plan updates or downtimes with minimal disruption.		Suite offers maintenance planning to minimize bank disruption.
Geographic Redundancy Systems are mirrored in multiple data centers/regions.		Cloud-based banking support requires geographic data redundancy.
Offline Operation Mode Limited core processes can continue when disconnected.		No information available

Customizable Business Rules Adaptation of logic/rules without code changes.		Business rules for transaction routing and operational logic are configurable.
Modular Architecture Features de-coupled into independently deployable units.		Decoupled modules described for various bank operation domains (payments, exceptions, etc.).
Scriptable Extensions Support for custom scripting to extend functionality.		No information available
Plugin Marketplace or SDK Ecosystem for partner or customer developed extensions.		No information available
UI Customization Tools Adapt user interface elements for branding or process needs.		No information available
Template Management Create templates for repetitive processes.		Templates for reports/transactions are typical for bank back-office.
Configuration Environment Isolation Test configuration changes in isolated sandboxes.		No information available
Version Control for Configurations Track and rollback changes made to configuration.		No information available
Automated Configuration Deployment Deploy config changes across environments with minimal manual steps.		No information available
Parameterization Support Change parameters (limits, cutoffs etc.) without coding.		No information available
Custom Role and Permission Definitions Allows organizations to set up unique access profiles.		Custom roles/access are required in regulated environments.
Extensible Data Model Ability to add new fields, data types or entities.		Extensible to meet changing regulatory & operational needs.
Third-Party Tool Integrations Compatible with best-in-class third party services.		Compatible and integrated with other FIS and partner/bank systems.

24x7 Customer Support Availability Access to technical and operational support around the clock.		24/7 support is industry standard for such platforms.
Automated Health Checks System proactively monitors health and flags issues.		Automated monitoring and health alerts are referenced for operational reliability.
Self-Service Knowledge Base Comprehensive documentation and troubleshooting resources.		No information available
In-Application Support Chat Direct support access within the application interface.		No information available
Change Management Tools Supports tracking and communication of changes to users.		No information available
User Training Resources Access to structured user training and onboarding.		FIS provides user onboarding and structured training for all banking back-office users.
Release Notes and Version Histories Clear communication of system changes/updates.		Release details and historical updates formally communicated to banks.
Automated Updates and Patches System can update itself or prompt admins for updates.		Automated updates/patch management is typical for SaaS core banking products.
Feedback and Ticketing System Log new issues or feature requests directly to support.		Feedback and support ticketing systems are industry norm for client support.
Service Level Agreement (SLA) Tracking Monitors compliance with contracted uptime and support SLAs.		SLAs are monitored for compliance with support terms for bank clients.
Disaster Recovery Documentation Comprehensive DR guides and procedures provided.		Comprehensive disaster recovery documentation is standard for banking platforms from FIS.
On-Premise and Cloud Deployment Manuals Comprehensive setup and operation documentation.		Product documentation covers both on-prem and cloud setups.
Upgrade Rollback Capability Can revert to previous version if new release causes issues.		No information available

Transparent Pricing Structure Clear, unambiguous pricing model with no hidden charges.		FIS states clear up-front pricing in documentation, with cost calculators available for some hosted solutions.
Pay-as-You-Go Option Consumption-based pricing instead of flat fees.		Consumption-based 'pay-as-you-go' plans are increasingly offered by banking SaaS vendors.
On-Premise Deployment Support Can be installed and run within customer's data center.		On-prem offering available for regulated/large clients.
Cloud/SaaS Deployment Available as a cloud-based or SaaS offering.		Cloud/SaaS deployment available and highlighted in FIS banking documentation.
Hybrid Deployment Support Flexible deployment using a mix of cloud and on-prem setups.		Support for mixed on-prem/cloud deployments is offered.
Per User Licensing Licensing model based on active users.		No information available
Per Transaction Pricing Pricing model based on usage/transactions.		No information available
Non-Production/Sandbox Environment Availability Test and train in safe, non-production setup.		FIS provides sandbox environments for customer testing and training.
Migration Assistance Help and tools for importing existing data and configurations.		Migration tools and assistance offered for onboarding clients.
Upgrade Flexibility Allows customer choice on if/when to upgrade.		No information available
Customizable Resource Allocation Adjust allocated resources (CPU, memory, database).		No information available
Cost Monitoring Tools Monitor real-time and historical costs linked to system operation.		No information available
License Usage Reporting Reports showing actual versus licensed usage.		No information available

FIS Banking Operations Suite from FIS Global

Product analysis by function

Back-Office Automation for Operations

Data Management and Integration (10 Yes /10 Known /13 Possible features)

Automation Capabilities (9 Yes /9 Known /13 Possible features)

Compliance and Security (9 Yes /9 Known /13 Possible features)

Reporting and Analytics (10 Yes /10 Known /13 Possible features)

User Experience and Accessibility (6 Yes /6 Known /13 Possible features)

Transaction Processing (9 Yes /9 Known /13 Possible features)

Integration & Interoperability (9 Yes /9 Known /13 Possible features)

Exception Management (9 Yes /9 Known /13 Possible features)

Scalability and Performance (8 Yes /8 Known /13 Possible features)

Configurability and Extensibility (6 Yes /6 Known /13 Possible features)

Maintenance, Support, and Documentation (9 Yes /9 Known /13 Possible features)

Cost Management and Deployment Options (7 Yes /7 Known /13 Possible features)