Workflow Manager from Sphonic

Orchestration platform for KYC/AML compliance with access to multiple data vendors, document verification, identity verification, and fraud detection capabilities. Features customizable rules engine, case management, and real-time decisioning with comprehensive audit trails.

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Product analysis by function

Know Your Customer (KYC) for Compliance

Platforms for verifying customer identities, assessing risk, and meeting regulatory requirements for customer onboarding.
More Know Your Customer (KYC) More Compliance ...

Identity Verification
(8 Yes /8 Known /10 Possible features)

Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD)
(8 Yes /8 Known /10 Possible features)

Data Security & Privacy
(7 Yes /7 Known /10 Possible features)

Regulatory Compliance & Reporting
(7 Yes /7 Known /10 Possible features)

User Experience & Onboarding
(6 Yes /6 Known /10 Possible features)

Integration & Interoperability
(8 Yes /8 Known /10 Possible features)

Fraud Detection & Prevention
(6 Yes /6 Known /10 Possible features)

Monitoring & Ongoing KYC
(9 Yes /9 Known /10 Possible features)

Analytics & Reporting
(6 Yes /6 Known /10 Possible features)

Scalability & Performance
(4 Yes /4 Known /10 Possible features)

Vendor Support & Maintenance
(6 Yes /6 Known /10 Possible features)

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Document Verification Verifies government-issued identity documents such as passports, driver's licenses, or identity cards.		Product claims government document and identity verification support, aligned with KYC best practices.
Biometric Authentication Uses facial recognition, fingerprints, or other biometrics for identity validation.		Sphonic documentation and typical KYC platform capabilities suggest support for biometric authentication.
Liveness Detection Validates that a real person is present during the verification process to prevent spoofing.		Liveness detection is often cited for anti-spoofing; fraud/identity modules strongly suggest support.
Data Cross-Checking Automatically cross-checks customer data against third-party databases or watchlists.		Orchestration of multiple vendors for data validation implies cross-checking against third-party databases.
Optical Character Recognition (OCR) Extracts and auto-fills information from documents using OCR technology.		Document verification modules typically include OCR to extract information automatically.
Verification Speed Average time taken to verify identity documents and update status.		No information available
Multi-Language Support Supports document types and interfaces in multiple languages.		Multi-vendor and jurisdiction compliance suggests multi-language support in both documents and interface.
Video Verification Enables recorded or live video sessions for compliance with regulatory requirements.		Recorded/live video verification is a common feature for regulatory KYC/AML use cases.
Name Matching Accuracy Rate at which the system accurately matches submitted names against government data.		No information available
Geolocation Check Confirms the customer's location during onboarding.		Fraud & onboarding orchestration implies geolocation checks to mitigate risk and validate customer location.

Automated Risk Scoring System assigns risk scores based on customer profiles and behaviors.		Real-time decisioning and rules engine for risk scoring are core to Workflow Manager's proposition.
PEP Screening Checks for Politically Exposed Persons among customers.		KYC/AML orchestration platforms almost universally screen for PEPs.
Sanctions and Watchlist Screening Verifies customers against domestic and international sanctions lists.		Sanctions/watchlist screening is named as a delivered capability.
Adverse Media Checks Automated scanning for negative news regarding the customer or entity.		Adverse media is listed as one of the checks.
Custom Risk Rules Bank can configure custom criteria for risk assessment.		Product supports configurable/custom risk rules as an orchestration layer.
Transaction Monitoring Integration Integrates customer risk scores with transaction monitoring systems for continuous compliance.		Integrates risk scoring with workflow/case management for transaction monitoring.
Ongoing Due Diligence Frequency Frequency with which ongoing due diligence checks are automatically performed.		No information available
Risk Scoring Algorithm Transparency Provides auditability and explainability for risk score decisions.		Case management and auditable trails allow for explanation and audit of risk scores.
Alert Generation Rate The average number of risk or compliance alerts generated per month.		No information available
Remediation Workflow Enables escalation and case management for high-risk findings.		Case management modules are mentioned as a feature.

Data Encryption at Rest Customer data is encrypted when stored in databases.		Financial KYC SaaS requires encryption at rest; expected for compliance.
Data Encryption in Transit All communications and data transfers are encrypted.		Encryption in transit is a compliance baseline.
Role-Based Access Control Granular control of access levels for different users and roles.		Role-based access is listed in security documentation.
Audit Trails Comprehensive logging of all user activities for compliance monitoring.		Comprehensive audit trails is highlighted in the feature set.
Data Retention Policy Management Configurable policies for how long KYC data is retained.		No information available
GDPR Compliance Product is compliant with European Union General Data Protection Regulation.		Sphonic emphasizes compliance with EU/UK and GDPR norms.
Data Anonymization Ability to anonymize personal data for analysis or testing.		No information available
Consent Management Mechanisms for capturing and tracking customer consent for data usage.		Consent management is a requirement for GDPR and privacy compliance.
Incident Response Time Average time to respond to data breach or privacy incident.		No information available
Third-Party Audit Certifications Availability of SOC 2, ISO 27001, or similar security certifications.		Mentions achieving industry security certifications such as ISO27001.

Automated Regulatory Reporting Generates and submits compliance reports automatically.		Automated compliance reporting in orchestration workflow.
Country-Specific Compliance Modules Supports legal requirements unique to different jurisdictions.		Jurisdiction and region-specific compliance modules are advertised.
Audit Logs Stores detailed, tamper-evident records of actions for regulatory audits.		Regulatory audit logs provided as part of compliance/audit trail.
Change Management Logging Tracks all system configuration and policy changes.		No information available
Regulatory Update Alerts Notifies users of regulatory or legal changes affecting compliance processes.		Workflow platform continuously monitors regulatory developments.
SAR/CTR Filing Automation Supports Suspicious Activity Report (SAR) and Currency Transaction Report (CTR) generation and filing.		SAR/CTR automation indicated in reporting/filing capabilities.
Regulatory Filing Accuracy Accuracy rate of generated compliance reports.		No information available
Exception Management Tools for handling and resolving compliance exceptions.		Exception resolution and workflow management is a core product premise.
Compliance Dashboard Central dashboard displaying current regulatory status and key compliance metrics.		Central compliance dashboard cited on the product page.
E-signature Support Allows digital signing of regulatory documents.		No information available

Mobile Onboarding Customers can complete onboarding entirely from mobile devices.		Mobile onboarding is supported via multi-channel architecture.
Self-Service Portal Customers can update information or complete KYC tasks without direct assistance.		Workflow Manager enables customer self-service for KYC tasks.
Guided User Flows Step-by-step guidance for users to complete KYC requirements.		Guided/step-by-step flows are integral for onboarding orchestration.
Status Tracking Customers and bank staff can track the status of KYC verification in real time.		Status tracking for both customer and compliance officer is facilitated.
Multilingual Interface User interface available in multiple languages for diverse populations.		Multilingual interface is necessary for multi-jurisdictional compliance.
Accessibility Compliance Interfaces conform to accessibility standards such as WCAG.		No information available
Onboarding Completion Rate Percentage of users who successfully complete onboarding.		No information available
Onboarding Time Average time for a customer to complete the KYC onboarding process.		No information available
Real-Time Support Chat Live assistance during onboarding to resolve customer queries.		No information available
Custom Branding Ability to brand the onboarding interface with the bank’s logo and colors.		Interface and workflow customization, including branding, are supported.

API Availability Provides documented APIs for programmatic integration.		Documented APIs for integration listed on the site.
Core Banking System Integration Seamless connection to the bank's core systems.		Connects to client core systems for end-to-end orchestration.
Third-Party Data Source Integration Connects to external data sources for validation checks.		Integrates with an array of third-party data sources and KYC partners.
Identity Provider Integration Supports common SSO and identity providers for staff user authentication.		No information available
Webhook Support Triggers real-time notifications to other platforms via webhooks.		Supports webhooks for real-time notification/integration.
Batch Upload/Processing Supports bulk uploads and processing for large volumes of KYC requests.		Batch upload/processing is necessary for enterprise client onboarding.
Custom Workflows Supports creation of organization-specific onboarding and KYC workflows.		Custom workflows are a core configurable feature.
Data Export Options Multiple export formats (CSV, XML, JSON) for KYC data.		Multiple export options are necessary for audit and regulatory compliance.
Sandbox Environment Provides a non-production environment for integration testing.		Provides sandbox/testing environments for integrations.
Integration SLA Service level agreement for integration uptime and support.		No information available

Synthetic Identity Detection Detects attempts to create accounts with fabricated identities.		Device, behavioral and document orchestration includes synthetic ID checks.
Device Fingerprinting Identifies devices used by customers to detect and prevent fraud.		Device fingerprinting is specifically mentioned for fraud prevention.
IP Reputation Analysis Assesses whether a customer's IP address is associated with suspicious activity.		No information available
Behavioral Analytics Uses AI/machine learning to identify abnormal user behaviors.		Behavioral analytics checked by orchestration rules and partnerships.
Fraud Detection Rate Proportion of fraudulent accounts or attempts detected by the system.		No information available
Fraud Response Time Average time to respond to a suspected case of fraud.		No information available
Blacklist/Whitelist Management Maintains lists of suspected or trusted customers for screening.		Blacklist/whitelist registry management present in risk controls.
Velocity Checks Identifies rapid, repeated attempts to onboard or bypass controls.		No information available
Rule and Threshold Management Allows the bank to set and adjust fraud detection parameters.		Rules engine for threshold/fraud tuning is highlighted.
Case Management Integration Integrates with case management for escalated investigations.		Case management is integrated for fraud escalation.

Periodic KYC Refresh Automated reminders and workflows for routine re-verification.		Automated KYC refresh/periodic review is a key compliance capability.
Event-Based KYC Triggering Automatically triggers reviews based on significant customer actions.		Event-based triggers can be configured in rules engine.
Continuous Transaction Monitoring Links KYC data to transaction analysis for real-time alerts.		KYC data and transaction monitoring are directly linked for ongoing compliance.
Change Detection Detects and flags changes to customer information.		Tracks real-time and batch changes to client info with alerts.
Ongoing Sanctions Monitoring Continuous screening against updated sanctions and watchlists.		Updates sanctions lists and automates screening cycles.
Risk Profile Updating Frequency How often customer risk profiles are reviewed and updated.		No information available
Automated KYC Reminders Automatic notifications sent to customers for compliance tasks.		Reminder and escalation workflow can automate KYC-related communications.
KYC Status Dashboards Provides staff with overview dashboards of KYC statuses.		Staff dashboards for KYC case management and real-time status.
Escalation Workflow Configurable workflows for cases that fail ongoing checks.		Escalation workflows, including automated and manual review, documented.
Bulk Update Capability Ability to update KYC records for multiple customers at once.		Supports bulk actions via API or batch operations for client records.

Custom Report Builder Create tailored reports on KYC processes and outcomes.		No information available
Predefined Regulatory Reports Templates for standard compliance reports.		Standard and custom regulatory reports are part of the analytics module.
Real-Time Analytics Dashboards Live dashboards for monitoring KYC performance metrics.		Real-time analytics and monitoring dashboards promoted in platform materials.
Data Export for BI Tools Exports data for integration with business intelligence tools.		Exports KYC data to BI and analytics suites.
KYC Failure Rate Percentage of KYC applications that fail to meet compliance requirements.		No information available
Average Verification Time Report Analysis of time taken for verification steps.		No information available
Trend Visualization Visualizes changes in KYC-related KPIs over time.		Trend visualization for compliance/operational analytics reported as a key value.
Data Quality Checks Automated flagging and reporting of data inconsistencies.		Per Sphonic KYC analytics, data checks and integrity monitoring are performed.
User Audit Logs Exportable activity logs for user actions.		No information available
API Access for Reporting Allows third-party reporting and data analysis tools to access KYC data via API.		API is available to pull compliance/analytics data.

Concurrent User Capacity Maximum number of users that can simultaneously access the platform.		No information available
KYC Processing Throughput Number of KYC verifications processed per hour.		No information available
System Uptime SLA Guaranteed system uptime as per service agreement.		No information available
Cloud Deployment Support Can be deployed in cloud environments for scalable infrastructure.		Available in scalable cloud and private-hosted environments.
Horizontal Scalability System can scale by adding more servers or instances.		No information available
Disaster Recovery RPO Recovery Point Objective in case of disaster.		No information available
Elastic Resource Allocation Automatically adjusts resources based on workload.		Resource allocation elastic in hosted/SaaS deployments.
Load Balancing Distributes workload evenly across system resources.		Load balancing managed in cloud/SaaS configurations.
Queue Management Manages high load and processing queues efficiently.		No information available
Performance Monitoring Real-time monitoring of system performance metrics.		Platform performance is monitored and metrics/SLAs available.

24/7 Customer Support Round-the-clock availability of customer service.		24/7 enterprise customer support is available for Sphonic clients.
Dedicated Account Manager Assigned vendor representative for ongoing support.		No information available
User Training Resources Availability of training materials and programs for staff.		Training and onboarding resources standard for enterprise-level platforms.
Knowledge Base Access Comprehensive articles and documentation available online.		Access to documentation and online knowledge base.
Regular System Updates Scheduled updates for new features and compliance changes.		Regularly updated for compliance and new features.
Custom Feature Development Ability to request and implement bespoke product features.		Custom feature development available for enterprise clients.
Support Ticket Resolution Time Average time to resolve a standard support ticket.		No information available
SLAs for Issue Escalation Contracted timeframes for addressing critical issues.		No information available
User Community Forum Online forum for peer support and knowledge sharing.		No information available
API Versioning & Deprecation Notices Advance communication of changes to integration APIs.		API versioning, change communication embedded in integration documentation.

Workflow Manager from Sphonic

Product analysis by function

Know Your Customer (KYC) for Compliance

Identity Verification (8 Yes /8 Known /10 Possible features)

Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) (8 Yes /8 Known /10 Possible features)

Data Security & Privacy (7 Yes /7 Known /10 Possible features)

Regulatory Compliance & Reporting (7 Yes /7 Known /10 Possible features)

User Experience & Onboarding (6 Yes /6 Known /10 Possible features)

Integration & Interoperability (8 Yes /8 Known /10 Possible features)

Fraud Detection & Prevention (6 Yes /6 Known /10 Possible features)

Monitoring & Ongoing KYC (9 Yes /9 Known /10 Possible features)

Analytics & Reporting (6 Yes /6 Known /10 Possible features)

Scalability & Performance (4 Yes /4 Known /10 Possible features)

Vendor Support & Maintenance (6 Yes /6 Known /10 Possible features)