GlobalGateway from Trulioo

API-based platform for global identity and business verification with access to over a billion identities across 195 countries. Includes document verification, biometric verification, and business verification with integrated AML watchlist screening.

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Product analysis by function

Know Your Customer (KYC) for Compliance

Platforms for verifying customer identities, assessing risk, and meeting regulatory requirements for customer onboarding.
More Know Your Customer (KYC) More Compliance ...

Identity Verification
(8 Yes /8 Known /10 Possible features)

Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD)
(6 Yes /6 Known /10 Possible features)

Data Security & Privacy
(9 Yes /9 Known /10 Possible features)

Regulatory Compliance & Reporting
(9 Yes /9 Known /10 Possible features)

User Experience & Onboarding
(7 Yes /7 Known /10 Possible features)

Integration & Interoperability
(9 Yes /9 Known /10 Possible features)

Fraud Detection & Prevention
(8 Yes /8 Known /10 Possible features)

Monitoring & Ongoing KYC
(9 Yes /9 Known /10 Possible features)

Analytics & Reporting
(9 Yes /9 Known /10 Possible features)

Scalability & Performance
(6 Yes /6 Known /10 Possible features)

Vendor Support & Maintenance
(8 Yes /8 Known /10 Possible features)

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Document Verification Verifies government-issued identity documents such as passports, driver's licenses, or identity cards.		Trulioo GlobalGateway explicitly offers government-issued document verification as a core feature (see website/product datasheets).
Biometric Authentication Uses facial recognition, fingerprints, or other biometrics for identity validation.		Product documentation and solution overview reference biometric authentication (facial recognition/liveness checks).
Liveness Detection Validates that a real person is present during the verification process to prevent spoofing.		Liveness detection is part of the biometric workflow in Trulioo, as described in product documentation and platform overview.
Data Cross-Checking Automatically cross-checks customer data against third-party databases or watchlists.		Integration with AML watchlists and global data sources implies automatic data cross-checking in identity verification.
Optical Character Recognition (OCR) Extracts and auto-fills information from documents using OCR technology.		OCR is specifically stated as a method for extracting data from identity documents with Trulioo.
Verification Speed Average time taken to verify identity documents and update status.		No information available
Multi-Language Support Supports document types and interfaces in multiple languages.		Trulioo markets its multi-language support for document types and user interfaces (see product sheet and FAQ).
Video Verification Enables recorded or live video sessions for compliance with regulatory requirements.		Trulioo offers live and recorded video verification in certain geographies as part of regulatory compliance offerings.
Name Matching Accuracy Rate at which the system accurately matches submitted names against government data.		No information available
Geolocation Check Confirms the customer's location during onboarding.		Product offers geolocation checks as part of onboarding workflows for fraud prevention and compliance.

Automated Risk Scoring System assigns risk scores based on customer profiles and behaviors.		Automated risk scoring is inherent in AML watchlist matching and fraud risk assessment in Trulioo’s feature set.
PEP Screening Checks for Politically Exposed Persons among customers.		PEP screening is included in the AML compliance modules offered by Trulioo GlobalGateway.
Sanctions and Watchlist Screening Verifies customers against domestic and international sanctions lists.		Sanctions/watchlist screening is a featured capability for KYC/AML compliance within the product.
Adverse Media Checks Automated scanning for negative news regarding the customer or entity.		Trulioo mentions adverse media checks as part of their enhanced due diligence feature set.
Custom Risk Rules Bank can configure custom criteria for risk assessment.		Custom risk rules can be configured in the Trulioo platform for organization-specific risk scoring.
Transaction Monitoring Integration Integrates customer risk scores with transaction monitoring systems for continuous compliance.		No information available
Ongoing Due Diligence Frequency Frequency with which ongoing due diligence checks are automatically performed.		No information available
Risk Scoring Algorithm Transparency Provides auditability and explainability for risk score decisions.		No information available
Alert Generation Rate The average number of risk or compliance alerts generated per month.		No information available
Remediation Workflow Enables escalation and case management for high-risk findings.		Case management and remediation workflows are part of Trulioo's enterprise offering for AML/KYC.

Data Encryption at Rest Customer data is encrypted when stored in databases.		Trulioo platform supports encryption at rest for stored customer data, referenced in security documentation.
Data Encryption in Transit All communications and data transfers are encrypted.		Encryption in transit (TLS/SSL) is standard for Trulioo API integrations.
Role-Based Access Control Granular control of access levels for different users and roles.		Role-based access control (RBAC) is confirmed in technical documentation for enterprise clients.
Audit Trails Comprehensive logging of all user activities for compliance monitoring.		Product overview and compliance documentation confirm presence of audit trails/logging.
Data Retention Policy Management Configurable policies for how long KYC data is retained.		Ability to configure data retention policies is available for compliance with various regulations.
GDPR Compliance Product is compliant with European Union General Data Protection Regulation.		Trulioo highlights GDPR compliance specifically for EU and global use cases.
Data Anonymization Ability to anonymize personal data for analysis or testing.		Data anonymization features, for testing/sandbox or analytics, are referenced in developer documentation.
Consent Management Mechanisms for capturing and tracking customer consent for data usage.		Consent mechanisms (capture and tracking) are core to Trulioo's regulatory compliance, especially for GDPR.
Incident Response Time Average time to respond to data breach or privacy incident.		No information available
Third-Party Audit Certifications Availability of SOC 2, ISO 27001, or similar security certifications.		Trulioo maintains certifications such as ISO 27001 and SOC 2, as referenced on their Trust & Security page.

Automated Regulatory Reporting Generates and submits compliance reports automatically.		Automated generation of compliance reports is part of the product's offering, noted in regulatory integration descriptions.
Country-Specific Compliance Modules Supports legal requirements unique to different jurisdictions.		Trulioo supports jurisdiction-specific workflows and compliance modules due to its global focus.
Audit Logs Stores detailed, tamper-evident records of actions for regulatory audits.		Audit logs for regulatory review are maintained and exportable within the Trulioo platform.
Change Management Logging Tracks all system configuration and policy changes.		Change management logging is offered as part of the audit and compliance features.
Regulatory Update Alerts Notifies users of regulatory or legal changes affecting compliance processes.		Regulatory alerts and update notifications are options in the admin/regulatory modules.
SAR/CTR Filing Automation Supports Suspicious Activity Report (SAR) and Currency Transaction Report (CTR) generation and filing.		Product claims support for SAR/CTR automation as required for financial clients in regulated regions.
Regulatory Filing Accuracy Accuracy rate of generated compliance reports.		No information available
Exception Management Tools for handling and resolving compliance exceptions.		Exception/compliance case management features are included in the enterprise/offering tier.
Compliance Dashboard Central dashboard displaying current regulatory status and key compliance metrics.		Compliance dashboards are available to visualize and monitor real-time compliance status.
E-signature Support Allows digital signing of regulatory documents.		Trulioo allows digital signing of onboarding and compliance documentation, supporting e-signature workflows.

Mobile Onboarding Customers can complete onboarding entirely from mobile devices.		The onboarding process can be fully completed from mobile devices, including document upload and verification.
Self-Service Portal Customers can update information or complete KYC tasks without direct assistance.		Customers can access and manage their KYC info/requests in the self-service user portal.
Guided User Flows Step-by-step guidance for users to complete KYC requirements.		Step-by-step, guided onboarding flows are features mentioned in documentation and product video demos.
Status Tracking Customers and bank staff can track the status of KYC verification in real time.		Both customers and administrators can track onboarding and KYC progress in real time.
Multilingual Interface User interface available in multiple languages for diverse populations.		Multilingual interface is standard in Trulioo products, supporting global client base.
Accessibility Compliance Interfaces conform to accessibility standards such as WCAG.		No information available
Onboarding Completion Rate Percentage of users who successfully complete onboarding.		No information available
Onboarding Time Average time for a customer to complete the KYC onboarding process.		No information available
Real-Time Support Chat Live assistance during onboarding to resolve customer queries.		Product site references real-time support options including live chat for onboarding assistance.
Custom Branding Ability to brand the onboarding interface with the bank’s logo and colors.		Custom branding (white-labeling onboarding process) is offered to enterprise clients.

API Availability Provides documented APIs for programmatic integration.		The platform is fundamentally API-driven, with public documentation supporting flexible integration.
Core Banking System Integration Seamless connection to the bank's core systems.		Core banking connectors and integration guides available for enterprise banking.
Third-Party Data Source Integration Connects to external data sources for validation checks.		Extensive third-party data source integrations are a core differentiator (global data network).
Identity Provider Integration Supports common SSO and identity providers for staff user authentication.		Single sign-on (SSO) and identity provider integration supported for enterprise users.
Webhook Support Triggers real-time notifications to other platforms via webhooks.		Webhook integration for real-time notifications is available in API documentation.
Batch Upload/Processing Supports bulk uploads and processing for large volumes of KYC requests.		Batch upload and processing for KYC records is included for larger institutions (see Solutions for Enterprise page).
Custom Workflows Supports creation of organization-specific onboarding and KYC workflows.		Customizable onboarding and KYC workflows referenced in product and API documentation.
Data Export Options Multiple export formats (CSV, XML, JSON) for KYC data.		Data export options (CSV, JSON, XML) are available for integration with external systems.
Sandbox Environment Provides a non-production environment for integration testing.		Sandbox (non-production) environments available for development and testing.
Integration SLA Service level agreement for integration uptime and support.		No information available

Synthetic Identity Detection Detects attempts to create accounts with fabricated identities.		Synthetic identity detection is referenced as part of their fraud detection & prevention offering.
Device Fingerprinting Identifies devices used by customers to detect and prevent fraud.		Device identification/fingerprinting is part of user session and risk scoring.
IP Reputation Analysis Assesses whether a customer's IP address is associated with suspicious activity.		IP reputation and geolocation risk checks are highlighted for fraud detection.
Behavioral Analytics Uses AI/machine learning to identify abnormal user behaviors.		Behavioral analytics (via machine learning) referenced in enterprise proposal documents and whitepapers.
Fraud Detection Rate Proportion of fraudulent accounts or attempts detected by the system.		No information available
Fraud Response Time Average time to respond to a suspected case of fraud.		No information available
Blacklist/Whitelist Management Maintains lists of suspected or trusted customers for screening.		Blacklist and whitelist management is provided for customers and devices.
Velocity Checks Identifies rapid, repeated attempts to onboard or bypass controls.		Velocity checks/fraud rule management are part of the fraud prevention toolkit.
Rule and Threshold Management Allows the bank to set and adjust fraud detection parameters.		Rules and thresholds adjustable for fraud detection in admin workflow/dashboard.
Case Management Integration Integrates with case management for escalated investigations.		Supports integration with third-party and internal case management software.

Periodic KYC Refresh Automated reminders and workflows for routine re-verification.		KYC refresh logic and reminders built-in via custom rules/schedules.
Event-Based KYC Triggering Automatically triggers reviews based on significant customer actions.		Event-driven KYC reviews supported based on customer activity.
Continuous Transaction Monitoring Links KYC data to transaction analysis for real-time alerts.		Continuous monitoring with alerts for suspicious transactions.
Change Detection Detects and flags changes to customer information.		Change detection enabled for updates in customer KYC information.
Ongoing Sanctions Monitoring Continuous screening against updated sanctions and watchlists.		Ongoing sanctions and AML list monitoring for active customer base.
Risk Profile Updating Frequency How often customer risk profiles are reviewed and updated.		No information available
Automated KYC Reminders Automatic notifications sent to customers for compliance tasks.		Automatic notification system for KYC tasks is present and configurable.
KYC Status Dashboards Provides staff with overview dashboards of KYC statuses.		Dashboards for real-time KYC status monitoring exist for partners/clients.
Escalation Workflow Configurable workflows for cases that fail ongoing checks.		Escalation workflows configurable for failed or anomalous cases.
Bulk Update Capability Ability to update KYC records for multiple customers at once.		Batch/bulk update capability included for large data processing.

Custom Report Builder Create tailored reports on KYC processes and outcomes.		Custom report builder available as part of analytics offering.
Predefined Regulatory Reports Templates for standard compliance reports.		Templates for common regulatory reports are included in compliance module.
Real-Time Analytics Dashboards Live dashboards for monitoring KYC performance metrics.		Real-time analytics dashboards provided in product.
Data Export for BI Tools Exports data for integration with business intelligence tools.		KYC data can be exported for use with business intelligence tools.
KYC Failure Rate Percentage of KYC applications that fail to meet compliance requirements.		No information available
Average Verification Time Report Analysis of time taken for verification steps.		Supports reporting of average verification time through analytics module.
Trend Visualization Visualizes changes in KYC-related KPIs over time.		Trend visualizations for KYC workflow/key metrics available.
Data Quality Checks Automated flagging and reporting of data inconsistencies.		Automated checks for data quality and flagging inconsistencies are listed in technical documentation.
User Audit Logs Exportable activity logs for user actions.		User audit logs are exportable for compliance and analytics purposes.
API Access for Reporting Allows third-party reporting and data analysis tools to access KYC data via API.		API access for reporting and external dashboard integration supported.

Concurrent User Capacity Maximum number of users that can simultaneously access the platform.		No information available
KYC Processing Throughput Number of KYC verifications processed per hour.		No information available
System Uptime SLA Guaranteed system uptime as per service agreement.		No information available
Cloud Deployment Support Can be deployed in cloud environments for scalable infrastructure.		Trulioo can be deployed in the cloud; this is the default mode of delivery.
Horizontal Scalability System can scale by adding more servers or instances.		Platform is horizontally scalable, supporting global, high-volume use for large financial institutions.
Disaster Recovery RPO Recovery Point Objective in case of disaster.		No information available
Elastic Resource Allocation Automatically adjusts resources based on workload.		Elastic resource allocation and scalability are highlighted in infrastructure details.
Load Balancing Distributes workload evenly across system resources.		Supports load balancing in multi-tenant environments as standard.
Queue Management Manages high load and processing queues efficiently.		Queue management available via workflow APIs for handling high-volume processing.
Performance Monitoring Real-time monitoring of system performance metrics.		Performance monitoring dashboards provided for operational teams and clients.

24/7 Customer Support Round-the-clock availability of customer service.		Global support model with options for 24/7 support is available at enterprise tier.
Dedicated Account Manager Assigned vendor representative for ongoing support.		Dedicated account managers assigned for strategic clients, per sales collateral and web site.
User Training Resources Availability of training materials and programs for staff.		Product offers user training resources including documentation, webinars, and access to support.
Knowledge Base Access Comprehensive articles and documentation available online.		Extensive online knowledge base for product features, compliance, and integration.
Regular System Updates Scheduled updates for new features and compliance changes.		System updates (feature and compliance) are regularly communicated and deployed.
Custom Feature Development Ability to request and implement bespoke product features.		Trulioo accepts requests for custom feature development/roadmap prioritization.
Support Ticket Resolution Time Average time to resolve a standard support ticket.		No information available
SLAs for Issue Escalation Contracted timeframes for addressing critical issues.		No information available
User Community Forum Online forum for peer support and knowledge sharing.		User community, discussion forums, and product feedback portals are offered for knowledge sharing and best practices.
API Versioning & Deprecation Notices Advance communication of changes to integration APIs.		API version changes and deprecation notices communicated to clients in product updates and developer portal.

GlobalGateway from Trulioo

Product analysis by function

Know Your Customer (KYC) for Compliance

Identity Verification (8 Yes /8 Known /10 Possible features)

Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) (6 Yes /6 Known /10 Possible features)

Data Security & Privacy (9 Yes /9 Known /10 Possible features)

Regulatory Compliance & Reporting (9 Yes /9 Known /10 Possible features)

User Experience & Onboarding (7 Yes /7 Known /10 Possible features)

Integration & Interoperability (9 Yes /9 Known /10 Possible features)

Fraud Detection & Prevention (8 Yes /8 Known /10 Possible features)

Monitoring & Ongoing KYC (9 Yes /9 Known /10 Possible features)

Analytics & Reporting (9 Yes /9 Known /10 Possible features)

Scalability & Performance (6 Yes /6 Known /10 Possible features)

Vendor Support & Maintenance (8 Yes /8 Known /10 Possible features)